Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to the mission and vision of the Company by providing a high degree of consultative support and subject matter expertise across specialized workstreams and overall team operations within HR Service Delivery. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities.

Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- & Long-Term Disability and ADAAA (Americans with Disabilities Act Amendments Act). Responsible for cultivating and maintaining a collaborative relationship with HR Business Partners, Compliance, Sedgwick, and other key stakeholders to support the day-to-day activities of Comcast’s Disability/Leave of Absence administration. Actively identifies opportunities to enhance workflows and improve process efficiency. Operates with moderate guidance within their area of expertise.

This position requires the ability to articulate sensitive leave-related information clearly and professionally across multiple communication channels–including phone, written correspondence, and meetings–with individuals at various levels of the organization. It also requires the ability to effectively manage a high-volume case load in a fast-past environment, ensuring all interactions and processes are handled in alignment with established Service Level Agreements (SLAs). Operates with moderate guidance and requires initiative, discretion and strong customer service orientation.

Job Description

Core Responsibilities

• Ensures compliance with federal, state and company regulations and policies related to employees’ absences including but not limited to Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and Pregnancy Disability Act (PDA) / Pregnant Workers Fairness Act (PWFA).
• Stays up to date on benefits-related laws and regulations, including FMLA, ADAAA, and both Short- and Long-Term Disability programs. Possesses comprehensive expertise in multi-state disability legislation, FMLA compliance, and applicable federal and state requirements.
• Create an exceptional customer experience by responding timely and accurately to leave-related requests. Provide guidance, review risks, resolve issues, and escalate as appropriate.
• Work with HR client groups, vendor partners, and business leaders to identify and develop successful return-to-work action plans, minimizing lost time LOA cases and ensuring program effectiveness.
• Manages all leave assignments, escalations, and queries in Case Management system. Responsible for projects and ongoing initiatives that support disability/leave processes, systems, and processes to address our clients' business needs.
• Coordinate, track and manage accommodations under the Americans with Disabilities Act Amendments Act (ADA). Demonstrates objective critical thinking and eagerness to identify the root cause of favorable and unfavorable trends and provides meaningful solutions.
• Act as a liaison between vendors and internal business units or divisions to support and enhance collaborative relationships. Provide regular updates on leave status and trends, ensuring transparency and alignment across divisions and business units in their engagement with Sedgwick.
• Has a continued focus on employee and customer experience by assessing areas for process improvement and collaboration with internal and external teams.
• Proven ability to work effectively both independently and collaboratively within a virtual team environment, exercising sound judgment and decision-making with minimal supervision.
• Strong verbal, written, and interpersonal communication skills, with experience delivering presentations across various platforms (e.g., business operations meetings, monthly performance readouts, training sessions).
• Demonstrated analytical thinking and problem-solving capabilities, with a proactive approach to identifying and resolving issues.
• Skilled in stakeholder engagement, with the ability to consult, communicate, and manage expectations to build and maintain strong working relationships.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with HRIS systems.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Collaboration, Communication, Critical Thinking Problem Solving, Leave of Absence Administration, Relationship Management, Time Management

Compensation

National Pay Range: $50,328.04 USD-$117,956.34 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree: Human Resources ManagementWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Certified Professional (CP) - Society of Human Resource Management - Society of Human Resource Management

Relevant Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.