Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Provides guidance and support to other Engineers. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Position: Salesforce Technical Architect - Engineer 5

Experience: 12 years to 15 years

What you’ll Bring:

Several years of experience as Salesforce Solution and Technical Architect with Multiple CRM Implementations, Vlocity/Omni Studio Knowledge is great added advantage Strong experience with Salesforce products offerings like Lightning Console, Lightning flws Live Agent, Social Studio, Omni Studio,Digital Engagement, Omni-Channel, Einstein Bots, Knowledge Base, Experience Cloud, Console Productivity Enhancements Extensive Knowledge in Apex, Flows, Lightning Web Components, Lightning Design System, JavaScript frameworks, HTML, Data Migration, Single sign-on Lead troubleshooting of any production issues related to applications including but not limited to Salesforce, micro-services, and infrastructure/DevOps Recommends systems solutions by comparing advantages and disadvantages of custom development and purchase alternatives Enforcing sound development practices and ensuring the quality delivery of enterprise solutions Strong understanding of Salesforce architecture, environment management, release management, source control, deployment methodologies Understanding of DevOps principles and delivery pipelines, using tools such as Copado, and own CI/CD process using SFDX. Experience with end-to-end implementations, integrations, and enhancement projects and delivering overall solution architectures for CRM applications Experience working in large Salesforce implementations, particularly with multi-million customer records, will be essential You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground You'll have excellent communication skills, equally comfortable with crafting

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
• Designs new software and web applications, supports applications under development and customizes current applications. Develops software update processes for existing applications. Assists in the roll-out of software releases.
• Trains junior Software Development Engineers on internally developed software applications.
• Oversees the researching, writing and editing of documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
• Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Assists with technical leadership throughout the design process and assists in guidance with regards to practices, procedures and techniques. Serves as a guide mentor for Software Development Engineers.
• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements. Tests and evaluates systems, subsystems and components.
• Acts as a technical contact and liaison for outside vendors and/or customers.
• Presents and defends architectural, design and technical choices to internal and external audiences.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.