Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking motivated, enthusiastic, and sales-driven agents to join our dynamic Change of Service Team. Change of Service Agents are responsible for driving key business sales growth and revenue growth by accurately and confidently handling diverse types of direct customer inquiries including but not limited to billing inquiries, technical problem solving, and handling sales opportunities. In addition to driving sales, Change of Service Agents are expected to proactively address all customers' needs as well as being a strong advocate for our customers' overall experience. Key skills include strong problem solving, relationship building, communication, sales skills, and the ability to thrive in a fast-paced environment.

Job Description

Hours of Operation: 7am-midnight (est time) Monday-Saturday

Sunday closed

Core Responsibilities

• Respond to inbound customer calls and inquiries with professionalism.
• Identify customer needs and recommend appropriate products/services.
• Process sales transactions and ensure customer satisfaction.
• Collaborate with team members to achieve departmental goals.
• Operates well under pressure and comfortable within a fast paced, changing, and virtual environment. Maintains the ability to stay composed in stressful situations as well as manage and de-escalate interactions with customers.
• Sets clear expectations by providing accurate information and transparent communication.
• Actively participates and engages in trainings, coaching sessions, and team meetings virtually.
• Achieves established goals and performance metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Winning as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Self Motivation, Workplace Organization

Compensation

Base Pay: $16.00Total Target Compensation (Base Pay plus Targeted Commission): $17.92Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Some High School Coursework

Certifications (if applicable)

Relative Work Experience

0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.