Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for developing sales strategies through analysis for Product Sales Support Manager and makes recommendations that will maximize revenue and meet clients' needs. Provides analytical and statistical support and prepares analysis of sales forecasts, sales reports and analysis of variances versus budget forecast. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Prefer dialer administrator experience and Salesforce reporting experience.
• Advanced Excel knowledge required.
• 100% remote position (must reside within Comcast Central Division (IL/IN/MI/GA/AR/LA/MS/AL/FL/SC/TN) and/or Philadelphia HQ market)

Dialer Administrator responsibility:

• Create, maintain, and manage dialing lists and campaigns. Manage performance, including monitoring of dropped calls, abandoned rates and other metrics needed to optimize call handling processes.
• Dialer administrators oversee the dialer system, which routes calls, auto dials, or predictive dial outbound numbers for agents
• Create outreach campaigns and manage data imports at scheduled date and time. Responsible for pausing and resuming campaigns based on user action and terminating campaigns. Responsible for assigning jobs to be processed across campaigns.
• Monitor real-time campaigns and agents and read information from Dashboard Services
  • Provide analysis and analytical support of campaign performance and activity

Distro Engine responsibility:

• Configure rule-based lead assignment to ensures Prospects and Opportunities are automatically distributed to the right team member at the right time.
• Requires the Administration and management of the following:
  • Leads assignments by Teams, Distributors and Tags Filters
  • Coordinate workload management weightings and lead caps assignments for reps base on sales team and lead sources
  • Manage Service Level and tracking of lead management
  • Update and manage reps’ availability and schedules
  • Analysis of distribution Logs and sales results

• Evaluates sell-out levels and make proactive recommendations to maximize revenue from available inventory and in a manner that serves clients' needs.
• Conducts analyses of inventory, rate and sales practices to develop sales product efficiencies.
• Works with and advises the Manager on weekly rate cards based on inventory skims.
• Collaborates with Sales and Traffic/Operations Management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions.
• Works closely with Specialist(s) to manage the placement specialized programming.
• Coordinates the flow of information and communication between Sales, Sales Support and Traffic departments.
• Leads and mentors Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offer necessary guidance.
• Assists with the training and mentoring of new and existing Product Support Analysts on all sales-related procedures and paperwork requirements.
• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, holidays, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.