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Access Solutions Engineer 2, FEDGOV

Xfinity

Xfinity

Remote
Posted on Tuesday, July 9, 2024
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Access Solutions Engineer 2: Role is essential- Supports off-net FEDGOV quoting.
Elevated role, problem solver, clear communicator, project management skills required.
This position has high visibility and requires a high level of urgency. Role is very important to the business for FedGov customers/revenue.

• Core Responsibilities:
• Responsible for providing offnet access quote responses to the sales organization within the stated SLA response time. Respond to a variety of cost and product questions pertaining to an offnet sales deal.
• Ability to Negotiate aggressive pricing with the offnet vendors and offer alternatives to meet the customer requirements.
• Drive vendors to provide financial targets. Drive vendors to provide best cost options for quotes by leveraging footprint, access method and competition at the deal site.
• Investigate and identify any additional costs for deals ahead of time and communicate to sales, product, and operational organizations.
• Project Management Skills
• Experience in supporting sales.
• Vendor knowledge/experience
• Multi-gig quoting
• Diversity requests- understanding maps/routes.
• Work with cross functional groups, SS, SE, Finance on complex, strategic projects.
• Provide special handling on high-visibility customer projects, which include managing project calls with sales teams and vendors.
• Use network and engineering skills to solve moderate to complex design requests with vendors, including diversity and fiber routes.
• Strategic pursuits (Either Ethernet or BB)
• Tools (Connectbase, Oasis, Excel)
• Post-sale support
• Escalations and Expedites
• Able to understand special requirements and nuances- requires attention to detail, fast learning.
• Contribute to continued business process improvement efforts by identifying and communicating process and systems gaps.
• Continuously improve product and vendor network knowledge to improve efficiency in quoting and customer experience.
• Interpersonal Level:
• Be able to have positive and productive relationship with peers and internal stakeholders including delivering difficult messages and deescalating if needed.
• Additionally, quoters need to be able to have discussions with external vendors, building a positive partnership, and when needed, holding the vendors accountable.
• Strong in the approach to work, be willing to seek out new challenges and bring forth new ideas, process ideas, being a problem solver and a positive leader on the team.

Job Description

Core Responsibilities

  • Negotiate access pricing for specific deals with the most optimal vendor, in accordance with financial targets.
  • Drive vendors to provide best cost options for quotes by leveraging footprint, access method and competition at the deal site.
  • Investigate and identify any additional costs for deals ahead of time and communicate to sales, product and operational organizations.
  • Use network and engineering skills to solve moderate to complex design requests with vendors, including diversity and fiber routes/splice identification.
  • Provide special handling on high-visibility customer projects, which include managing project calls with sales teams and vendors.
  • Contribute to continued business process improvement efforts by identifying and communicating process and systems gaps.
  • Continuously improve product and vendor network knowledge to improve efficiency in quoting and customer experience.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

National Pay Range: $43,073.09 USD-$100,952.56 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.