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Site Reliability Engineer 3

Xfinity

Xfinity

Software Engineering, Other Engineering
Remote
Posted on Tuesday, June 11, 2024
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

As the Site Reliability Engineer 3 (SRE), you will be responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for the FreeWheel platforms. You will engage in designing, analyzing, and troubleshooting large-scale distributed systems, debugging /optimizing code, and automating routine tasks. You will be part of a team consisting of a healthy mix between software and technology infrastructure backgrounds, provide subject matter expertise, resolve complex break/fix scenarios, and engage broader teams as necessary, partner with engineering, vendors, and client services to deliver successful technical solutions. You shall work with limited supervision and direction while executing associated functions and responsibilities, follows operational practices and independently determines/develops approaches for non-routine solutions.

Job Description

Core Responsibilities

  • Be responsible for reliability and technical operation of FreeWheel Strata UI & API component(s).
  • Ability to troubleshoot and repair all but the most complex issues.
  • Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate
    resources to drive issues to closure.
  • Lead the efforts to plan, design, develop, establish technology standards to solve complex business problems and launch efficient systems/solutions in support of core organizational functions
  • Has extensive AWS knowledge and experience across multiple technologies.
  • Provide cloud strategy, architecture, roadmap guidance and leadership for Enterprise Cloud Migration programs including cloud-based application portfolio assessment, business case, migration roadmap etc.
  • Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects and initiatives are adhering to Company standards.
  • Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight.
  • Implement technical solutions for measurement and improvement on reliability / quality / efficiency of FreeWheel Strata platforms.
  • Performs a variety of complex analytical duties in the planning, deployment, testing and evaluation of FreeWheel Strata products.
  • Possesses in-depth working knowledge of FreeWheel platforms, infrastructure, internal processes and teams/partners.
  • Plug into software release cycle, work closely with developers to ensure software releases are well designed, planned, implemented, released, and monitored.
  • Participate in design and implementation in authoring infrastructure as code with best practices, tool use, and quality assurance.
  • Engineer technical solutions for infrastructure and application management, monitoring, and operations with standardization and automation focus.
  • Leverages engineering methodologies and technical knowledge in specific areas of focus.
  • Perform code level debugging on issues escalated to the team.
  • Work on-call shift, and support incident prevention, response, and retrospect.
  • Acts as an advocate for engineering and technical operations procedures, policies, processes and SRE best practices.
  • Work closely with developers and vendors to identify and drive improvements including production quality, operational efficiency, engineering productivity.
  • Provide support for the Cybersecurity program needs such as patching, vulnerability cleanup, secure server configuration, testing and validation, technical controls implementation and cybersecurity incident remediation efforts.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Minimum requirements

  • Bachelor’s degree in computer science, a related engineering field, or equivalent practical experience.
  • Prior 3 years of experience in software engineering with one of programming languages: PowerShell, JavaScript.
  • Prior 3 year of technical operation experience for business-critical application(s) over public cloud (AWS specific is a big plus) services: VPC, subnets, network access control lists, security groups, EC2 instances, S3 buckets, IAM, Route 53, Lambda.
  • Prior experience of Windows administration, network security, and system infrastructure.
  • Good communication and collaboration, within/across team(s) and continents.
  • Work / Shift Timings: Be able to work on weekend during on-call schedule: usually 12 hours a day including weekend.

Preferred requirements

  • Prior experience in supporting business-critical services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Technical leadership and influence demonstrated in focused product/tech areas and practices.
  • Prior experience of providing technical solutions at an internet company.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Compensation

National Pay Range: $82,219.87 USD-$192,702.83 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.