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\n\n101204\nComcast\n\n
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    <div class="job-detail-top">\n<div class="flex-row flex-space-between flex-v-center job-detail-top-content">\n    <div class="job-detail-top-detail flex-column">\n        <h1 class="job-detail-api-title">Senior Director, Network Maintenance</h1>\n        <span class="font-16 font-regular job-detail-api-industrycode">Field Operations</span>\n        <span class="font-16 job-detail-api-all_locations">Virtual, PA</span>\n        <a class="font-14 font-regular color-white light-blue border-radius-4 get-started clickable flex-row flex-v-h-center job-detail-api-apply_url" style="color: #000000; background: #1179B0;" target="_blank" href="https://comcast.wd5.myworkdayjobs.com/Comcast_Careers/job/Virtual/Senior-Director--Network-Maintenance_R374643-1/apply?source=Comcast_Website_AT">Apply Now</a>\n    </div>\n\n    \n
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\n Req ID\n R374643\n
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\n Job Type\n Full Time\n
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\n Function\n Field Operations\n
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\n Pub. Date\n 10/24/23\n
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    <div class="job-detail-grid-item pub-date-container">\n        <span class="grid-item-right title font-regular">Pub. Date</span>\n        <span class="grid-item-right value job-detail-api-pub_date">10/24/23</span>\n    </div>\n</div>\n
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WHO WE ARE

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\n Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.\n
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JOB DESCRIPTION

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Job Summary

Responsible for the strategic implementation of network maintenance initiatives. Provides operational support and direction for the implementation of new standards and practices for our XPM community. Coordinates with field teams to optimize operational practices and drive the success of critical initiatives within network maintenance. Partners in the cross-functional process mapping and optimization with our XOC HFC desks. Develops operational roadmaps to support the larger company initiatives on network maintenance optimization.

Job Description

\n

Core Responsibilities

\n
    \n
  • Directs the preparation and implementation of policies, procedures and standards. Makes changes and updates in policies, procedures and best practices using recommendations and knowledge of advances and changes in Network Maintenance technology and services.
  • \n
  • Identifies and drives operational improvements to create efficiencies with regards to cost and performance.
  • \n
  • Ensures field teams have the proper training and tools to support nationwide deployments of initiatives. 
  • \n
  • Uses effective change management techniques to drive engagement and alignment on major initiatives
  • \n
  • Creates and advocates performance standards and guidelines for field operations.  Provides detailed plans to support continuous improvement efforts to maximize network maintenance effectiveness
  • \n
  • Develops and is accountable for adhering to department budget.
  • \n
  • Attends and participates in staff meetings and related activities; attends workshops to keep up-to-date with technical issues.
  • \n
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • \n
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • \n
  • Other duties and responsibilities as assigned.
  • \n
\n

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Minimum Requirements

\n
    \n
  • 5-10 years leadership experience or high level individual contributor (strategy and implementation focused)
  • \n
  • Great team building and collaboration skills
  • \n
  • Experience in leading large programs
  • \n
  • Must be able to lead through influence
  • \n
  • Experience in NOC or XOC operations is preferred
  • \n
\n

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Employees at all levels are expected to:

\n
    \n
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • \n
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • \n
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • \n
  • Win as a team - make big things happen by working together and being open to new ideas.
  • \n
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • \n
  • Drive results and growth.
  • \n
  • Respect and promote inclusion & diversity.
  • \n
  • Do what's right for each other, our customers, investors and our communities.
  • \n
\n

\n

Disclaimer:

\n
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
\n

\n

\n

\n

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

\n

Education

\n

Bachelor's Degree

\n

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

\n

Relevant Work Experience

\n

10 Years +

\n

Salary:

\n

National Pay Range: $107,229.94 USD-$251,320.16 USD

\n

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

\n

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

\n
\n
\n \n

Salary:

\n

National Pay Range: $107,229.94 USD-$251,320.16 USD

\n

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

\n

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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\n  Got a Question? We’re always online.\n Check our \n FAQs\n or connect with \n @ComcastCareers\n \n \n \n
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font-medium">OTHER CAREER OPTIONS AT COMCAST</span>\n                    </a>\n                    <a class="color-light-gray" href="http://nbcunicareers.com/" target="_blank">\n                        <span>NBCUniversal Careers</span>\n                    </a>\n                    <a href="http://www.ushjobs.com/" target="_blank" class="color-light-gray">\n                        <span>Universal Studios Hollywood Careers</span>\n                    </a>\n                    <a href="http://www.universalorlandojobs.com/" target="_blank" class="color-light-gray">\n                        <span>Universal Studios Orlando Careers</span>\n                    </a>\n                    <a href="http://www.comcastspectacor.com/careers" target="_blank" class="color-light-gray">\n                        <span>Comcast-Spectacor Careers</span>\n                    </a>\n                </div>\n            </div>\n            <div class="flex-row comcast-column-3 flex-h-center">\n                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PRIVACY  \n        </a> | \n        <a class="color-white" href="/">\n              HOME  \n        </a> | \n        <a class="color-white" href="/candidate-privacy">\n              CANDIDATE PRIVACY\n        </a>\n        | \n        <a class="color-white" href="/motion-settings">\n              MOTION SETTINGS\n        </a>\n    </span>\n    <span class="center color-light-gray font-11 description-bottom full-text line-height-20">\n        We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact <a title="comcast" class="color-light-gray" href="mailto:comcast_careers@comcast.com?subject=Accessibility%20Request">comcast_careers@comcast.com</a>. Any inquiries regarding employment application status; resume submittal, open \n        positions and any other general inquiries will not receive a response so please visit our <a class="color-light-gray" href="/faq">FAQ page</a> for more information. Comcast participates in the <a class="color-light-gray" href="http://www.uscis.gov/e-verify" target="_blank">E-VERIFY PROGRAM</a> in our hiring practices to achieve a lawful workforce. <br>\n        Comcast is a drug-free workplace.\n    </span>\n    <span class="center color-light-gray font-11 mt-1 description-bottom separate-text">\n        We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible to any and all users.\n    </span>\n    <span class="center color-light-gray font-11 mt-1 description-bottom separate-text">\n        If you would like to contact us regarding accommodations for any part of the application or interview process, please contact <a title="comcast" class="color-light-gray" href="mailto:talentaccommodations@comcast.com">talentaccommodations@comcast.com</a>. Any inquiries regarding employment application status; resume submittal,\n    </span>\n    <span class="center color-light-gray font-11 mt-1 description-bottom separate-text">\n        open positions and any other general inquiries will not receive a response so please visit our <a class="color-light-gray" href="/faq">FAQ page</a> for more information. Comcast participates in the <a class="color-light-gray" href="http://www.uscis.gov/e-verify" target="_blank">E-VERIFY PROGRAM</a> in our hiring practices to achieve a lawful workforce. \n        Comcast is a drug-free workplace.\n    </span>\n\n    <div class="comcast-policy-on-eeo">\n        <a class="color-light-gray" href="/equal-employment-opportunity" target="_blank">\n            <span class="font-11 mt-1 mb-1 underline">\n                Comcast Policy on EEO\n            </span>\n        </a>\n        <span class="color-light-gray font-11"> |</span>\n        <a class="color-light-gray" href="https://www.xfinity.com/privacy/manage-preference" target="_blank">\n            <span class="font-11 mt-1 mb-1 underline">\n                Do Not Sell My Personal Information\n            </span>\n        </a>\n    </div>\n</div>\n\n \n
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Senior Director, Network Maintenance

Xfinity

Xfinity

Sales & Business Development
Pennsylvania, USA · Remote
Posted on Wednesday, October 25, 2023
101204 Comcast
Loading...

Senior Director, Network Maintenance

Field Operations Virtual, PA Apply Now
Req ID R374643
Job Type Full Time
Function Field Operations
Pub. Date 10/24/23
Pub. Date 10/24/23

WHO WE ARE

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB DESCRIPTION

Job Summary

Responsible for the strategic implementation of network maintenance initiatives. Provides operational support and direction for the implementation of new standards and practices for our XPM community. Coordinates with field teams to optimize operational practices and drive the success of critical initiatives within network maintenance. Partners in the cross-functional process mapping and optimization with our XOC HFC desks. Develops operational roadmaps to support the larger company initiatives on network maintenance optimization.

Job Description

Core Responsibilities

  • Directs the preparation and implementation of policies, procedures and standards. Makes changes and updates in policies, procedures and best practices using recommendations and knowledge of advances and changes in Network Maintenance technology and services.
  • Identifies and drives operational improvements to create efficiencies with regards to cost and performance.
  • Ensures field teams have the proper training and tools to support nationwide deployments of initiatives. 
  • Uses effective change management techniques to drive engagement and alignment on major initiatives
  • Creates and advocates performance standards and guidelines for field operations.  Provides detailed plans to support continuous improvement efforts to maximize network maintenance effectiveness
  • Develops and is accountable for adhering to department budget.
  • Attends and participates in staff meetings and related activities; attends workshops to keep up-to-date with technical issues.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Minimum Requirements

  • 5-10 years leadership experience or high level individual contributor (strategy and implementation focused)
  • Great team building and collaboration skills
  • Experience in leading large programs
  • Must be able to lead through influence
  • Experience in NOC or XOC operations is preferred

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Salary:

National Pay Range: $107,229.94 USD-$251,320.16 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.