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\n\n102643\nComcast\n\n
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    <div class="job-detail-top">\n<div class="flex-row flex-space-between flex-v-center job-detail-top-content">\n    <div class="job-detail-top-detail flex-column">\n        <h1 class="job-detail-api-title">Sr. Enterprise Account Manager</h1>\n        <span class="font-16 font-regular job-detail-api-industrycode">Sales</span>\n        <span class="font-16 job-detail-api-all_locations">Virtual, CA</span>\n        <a class="font-14 font-regular color-white light-blue border-radius-4 get-started clickable flex-row flex-v-h-center job-detail-api-apply_url" style="color: #000000; background: #1179B0;" target="_blank" href="https://comcast.wd5.myworkdayjobs.com/Comcast_Careers/job/CA---Virtual---D/Sr-Enterprise-Account-Manager_R374063/apply?source=Comcast_Website_AT">Apply Now</a>\n    </div>\n\n    \n
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\n Req ID\n R374063\n
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\n Job Type\n Full Time\n
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\n Function\n Sales\n
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\n Pub. Date\n 10/16/23\n
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    <div class="job-detail-grid-item pub-date-container">\n        <span class="grid-item-right title font-regular">Pub. Date</span>\n        <span class="grid-item-right value job-detail-api-pub_date">10/16/23</span>\n    </div>\n</div>\n
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WHO WE ARE

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\n Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.\n
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JOB DESCRIPTION

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Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.

Job Description

\n

Core Responsibilities

\n
    \n
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • \n
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • \n
  • Renew customer contracts to protect and grow existing revenue streams.
  • \n
  • Maintains excellent knowledge of Company's products/services, pricing practices and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • \n
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • \n
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Proactively coordinates efforts with other internal teams and groups to ensure effective resolution.
  • \n
  • Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • \n
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • \n
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • \n
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • \n
  • Possesses excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
  • \n
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • \n
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • \n
  • Other duties and responsibilities as assigned.
  • \n
\n

Employees at all levels are expected to:

\n
    \n
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • \n
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • \n
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • \n
  • Win as a team - make big things happen by working together and being open to new ideas.
  • \n
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • \n
  • Drive results and growth.
  • \n
  • Respect and promote inclusion & diversity.
  • \n
  • Do what's right for each other, our customers, investors and our communities.
  • \n
\n

Disclaimer:

\n
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
\n

\n

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

\n

Education

\n

Bachelor's Degree

\n

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

\n

Relevant Work Experience

\n

7-10 Years

\n

Salary:

\n

Primary Location Pay Range: $68,200.00 - $113,300.00

\n

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

\n

Targeted Commission: $40,000

\n

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

\n

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

\n
\n
\n \n

Salary:

\n

Primary Location Pay Range: $68,200.00 - $113,300.00

\n

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

\n

Targeted Commission: $40,000

\n

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

\n

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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PRIVACY  \n        </a> | \n        <a class="color-white" href="/">\n              HOME  \n        </a> | \n        <a class="color-white" href="/candidate-privacy">\n              CANDIDATE PRIVACY\n        </a>\n        | \n        <a class="color-white" href="/motion-settings">\n              MOTION SETTINGS\n        </a>\n    </span>\n    <span class="center color-light-gray font-11 description-bottom full-text line-height-20">\n        We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact <a title="comcast" class="color-light-gray" href="mailto:comcast_careers@comcast.com?subject=Accessibility%20Request">comcast_careers@comcast.com</a>. Any inquiries regarding employment application status; resume submittal, open \n        positions and any other general inquiries will not receive a response so please visit our <a class="color-light-gray" href="/faq">FAQ page</a> for more information. Comcast participates in the <a class="color-light-gray" href="http://www.uscis.gov/e-verify" target="_blank">E-VERIFY PROGRAM</a> in our hiring practices to achieve a lawful workforce. <br>\n        Comcast is a drug-free workplace.\n    </span>\n    <span class="center color-light-gray font-11 mt-1 description-bottom separate-text">\n        We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible to any and all users.\n    </span>\n    <span class="center color-light-gray font-11 mt-1 description-bottom separate-text">\n        If you would like to contact us regarding accommodations for any part of the application or interview process, please contact <a title="comcast" class="color-light-gray" href="mailto:talentaccommodations@comcast.com">talentaccommodations@comcast.com</a>. Any inquiries regarding employment application status; resume submittal,\n    </span>\n    <span class="center color-light-gray font-11 mt-1 description-bottom separate-text">\n        open positions and any other general inquiries will not receive a response so please visit our <a class="color-light-gray" href="/faq">FAQ page</a> for more information. Comcast participates in the <a class="color-light-gray" href="http://www.uscis.gov/e-verify" target="_blank">E-VERIFY PROGRAM</a> in our hiring practices to achieve a lawful workforce. \n        Comcast is a drug-free workplace.\n    </span>\n\n    <div class="comcast-policy-on-eeo">\n        <a class="color-light-gray" href="/equal-employment-opportunity" target="_blank">\n            <span class="font-11 mt-1 mb-1 underline">\n                Comcast Policy on EEO\n            </span>\n        </a>\n        <span class="color-light-gray font-11"> |</span>\n        <a class="color-light-gray" href="https://www.xfinity.com/privacy/manage-preference" target="_blank">\n            <span class="font-11 mt-1 mb-1 underline">\n                Do Not Sell My Personal Information\n            </span>\n        </a>\n    </div>\n</div>\n\n \n
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Sr. Enterprise Account Manager

Xfinity

Xfinity

Sales & Business Development
California, USA · Remote
Posted on Wednesday, October 18, 2023
102643 Comcast
Loading...

Sr. Enterprise Account Manager

Sales Virtual, CA Apply Now
Req ID R374063
Job Type Full Time
Function Sales
Pub. Date 10/16/23
Pub. Date 10/16/23

WHO WE ARE

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB DESCRIPTION

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.

Job Description

Core Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintains excellent knowledge of Company's products/services, pricing practices and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Proactively coordinates efforts with other internal teams and groups to ensure effective resolution.
  • Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Possesses excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Primary Location Pay Range: $68,200.00 - $113,300.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Targeted Commission: $40,000

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.