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\n <div class="job-detail-top">\n<div class="flex-row flex-space-between flex-v-center job-detail-top-content">\n <div class="job-detail-top-detail flex-column">\n <h1 class="job-detail-api-title">Xfinity Retail Sales Consultant</h1>\n <span class="font-16 font-regular job-detail-api-industrycode">Sales</span>\n <span class="font-16 job-detail-api-all_locations">Peoria, IL</span>\n <a class="font-14 font-regular color-white light-blue border-radius-4 get-started clickable flex-row flex-v-h-center job-detail-api-apply_url" style="color: #000000; background: #1179B0;" target="_blank" href="https://comcast.wd5.myworkdayjobs.com/Comcast_Careers/job/IL---Peoria-5038-N-Big-Hollow---Retail-XFR1333/Xfinity-Retail-Sales-Consultant_R373577/apply?source=Comcast_Website_AT">Apply Now</a>\n </div>\n\n \n
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\n <div class="job-detail-grid-item pub-date-container">\n <span class="grid-item-right title font-regular">Pub. Date</span>\n <span class="grid-item-right value job-detail-api-pub_date">10/02/23</span>\n </div>\n</div>\n
\nWE'VE GOT AWESOME IN STORE FOR YOU
\n\n
We're keeping media and technology on its toes, giving over 80 million people fun and exciting new ways to connect with their world. Now, we're stepping up our game and rolling out a red-hot suite of mobile services with a mind-blowing scope of capabilities for customers to enjoy. And Xfinity stores are the nerve centers where they can check out the freshest innovations and dive into Xfinity incredible lineup of products and services—from video and high-speed Internet and now, to mobile, for an intense, immersive in-store experience.
WHO WE ARE
\n \nAt Comcast, we are innovators and leaders—inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it’s an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers’ time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can’t imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.
JOB DESCRIPTION
\n\nLIKE LEARNING NEW THINGS?
\nHAPPY TO HELP OUT?
Job Summary
Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Job Description
\nCore Responsibilities
\n- \n
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience. \n
- Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions. \n
- Achieves sales and customer experience goals and objectives. \n
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent. \n
- Performs operational and administrative tasks. \n
- Partners with customer care to resolve customer issues, as appropriate. \n
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates. \n
- Complies with all company and retail operational policies and procedures. \n
- Completes training requirements and actively engage in team huddles and learning. \n
- Knows and understands sales compensation plan and its key elements. \n
- Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance. \n
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. \n
- Other duties and responsibilities as assigned. \n
Employees at all levels are expected to:
\n\n- \n
- Understand our Operating Principles; make them the guidelines for how you do your job. \n
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. \n
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. \n
- Win as a team - make big things happen by working together and being open to new ideas. \n
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. \n
- Drive results and growth. \n
- Respect and promote inclusion & diversity. \n
- Do what's right for each other, our customers, investors and our communities. \n
Disclaimer:
\n\n- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
\n\n
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
\nEducation
\nHigh School Diploma / GED
\nRelevant Work Experience
\n2-5 Years
\nSalary:
\nBase Pay: $15.63
\nTotal Target Compensation (Base Pay plus Targeted Commission): $23.32
\nOur sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
\nBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
\nHERE’S THE RUNDOWN
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. We’re giving mobile a makeover, and that means exciting new directions to push your career. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission. What are you waiting for? Show the world what you’re made of!
THE RIGHT STUFF
\n- \n
- High school degree or equivalent \n
- Generally, requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience \n
- Strong communication skills \n
- Consultative selling style \n
- Passion for technology \n
- Desire to learn \n
- Motivated to find solutions \n
- Be a people person \n
- Give a top-notch customer experience \n
- Warm & engaging – ability to hit it off right away \n
- Positive, “I’ve got to show you this” attitude \n
- Genuinely curious about customer needs \n
- Ability to shine in a dynamic environment \n
\n
Salary:
\nBase Pay: $15.63
\nTotal Target Compensation (Base Pay plus Targeted Commission): $23.32
\nOur sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
\nBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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\n<h3 class="jobs-page benefits-title">\n \n
\nCOVERAGE THAT COUNTS
\n\n \n<span class="benefits-text">\t\n While you're out there changing the tech game, we've got you covered\n
\n\n <div class="cmp-column col-xs-6 col-sm-6 col-md-4 col-lg-4 ">\n <div class="jobs-page jobs-benefit-cell flex-column full-width flex-v-center ">\n <span class="benefit-cell-title">Medical & Dental</span>\n \n
\n\n \n\nAt Comcast, we care about our employees’ wellbeing—physically, emotionally, and financially.\n
<div class="cmp-column col-xs-6 col-sm-6 col-md-4 col-lg-4 ">\n <div class="jobs-page jobs-benefit-cell flex-column full-width flex-v-center ">\n <span class="benefit-cell-title">401(K) Savings Plan</span>\n \n
\n\n \n\nSave for your future with our 401(k). We offer automatic enrollment along with dollar-for-dollar matching, up to the first 6% of your eligible pay contributed.\n
<div class="cmp-column col-xs-6 col-sm-6 col-md-4 col-lg-4 ">\n <div class="jobs-page jobs-benefit-cell flex-column full-width flex-v-center ">\n <span class="benefit-cell-title">Life Milestones</span>\n \n
\n\n \n\nFrom adoption assistance, childcare resources, pet insurance and more, Comcast supports you at all life stages. \n