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\n\n100518\nComcast\n\n

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    <div class="job-detail-top">\n<div class="flex-row flex-space-between flex-v-center job-detail-top-content">\n    <div class="job-detail-top-detail flex-column">\n        <h1 class="job-detail-api-title">Xfinity Retail Sales Consultant</h1>\n        <span class="font-16 font-regular job-detail-api-industrycode">Sales</span>\n        <span class="font-16 job-detail-api-all_locations">Peoria, IL</span>\n        <a class="font-14 font-regular color-white light-blue border-radius-4 get-started clickable flex-row flex-v-h-center job-detail-api-apply_url" style="color: #000000; background: #1179B0;" target="_blank" href="https://comcast.wd5.myworkdayjobs.com/Comcast_Careers/job/IL---Peoria-5038-N-Big-Hollow---Retail-XFR1333/Xfinity-Retail-Sales-Consultant_R373577/apply?source=Comcast_Website_AT">Apply Now</a>\n    </div>\n\n    \n

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\n Req ID\n R373577\n

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\n Job Type\n Full Time\n

\n Team\n Sales\n

\n Pub. Date\n 10/02/23\n

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    <div class="job-detail-grid-item pub-date-container">\n        <span class="grid-item-right title font-regular">Pub. Date</span>\n        <span class="grid-item-right value job-detail-api-pub_date">10/02/23</span>\n    </div>\n</div>\n

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\n Overview\n Job Description\n Benefits\n Application Process\n

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WE'VE GOT AWESOME IN STORE FOR YOU

We're keeping media and technology on its toes, giving over 80 million people fun and exciting new ways to connect with their world. Now, we're stepping up our game and rolling out a red-hot suite of mobile services with a mind-blowing scope of capabilities for customers to enjoy. And Xfinity stores are the nerve centers where they can check out the freshest innovations and dive into Xfinity incredible lineup of products and services—from video and high-speed Internet and now, to mobile, for an intense, immersive in-store experience.

WHO WE ARE
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What's a typical day like at Comcast?
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Transcript
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We're reinventing the Xfinity image. We're changing everything. And what we're doing now is we're creating this open space. It's all hands on and you really get a chance to spend that time side by side with a customer as opposed to across the counter with them. It's a much better experience. Hi, my name is Kin, and I'm the Assistant Store Manager. A typical day in an Xfinity store, it's always changing. It's constantly moving, customers coming in. You have inventory management, we're doing schedules, team huddles, 'isten, learn, act!' Hey, I'm Serge and I am the Lead Sales Consulting at the Xfinity Store. Started at a service center which was more of our traditional stores that we had a few months ago. I came over to the Xfinity Store. The different roles within Xfinity Retail are: Service Associate, Sales Consultant, Lead Sales Consultant, Assistant Manager, then Store Manager. My name is Matt, I'm a Sales Consultant with Comcast at the flagship King of Prussia store. I am a veteran and I was in the Coast Guard. As a veteran with Comcast you're going to be able to network constantly. Comcast is someone that understands the value of what a veteran can bring to a company. Initially the training is going to be on the job. It's going to be virtual. You're gonna be taking classes. The only expectation in the beginning is just to come with energy and with an open mind. If you have any questions, people are always welcoming and looking to help you out. So the camaraderie and the family atmosphere is something that I really like as well. We like to keep it competitive, but we also like to work together. You can't take anything personal. Just let them talk, you're listening to them and you figure out the issue. I mean if you don't let them talk then you don't know what's going on. Whether it's showing a new product we just launched, like Xfinity Mobile or Xfinity Home, or reviewing their account, nine times out of ten were able to take care of the problem and have the customer leave happy. Not only are the benefits great, but the career path and growth in the company, there's so many avenues that you could take. You could start here at a retail store and end up somewhere in marketing. Currently, what we're working on right now is we're working on developing some of these sales consultants into the next level. What I see works is trying to get a little bit out of everybody that what they do well and try to incorporate into what you do, kind of put it all in the pot, mix it up and you make a sales consultant. As a company, we're changing through Xfinity right now. The Xfinity Store is revolutionizing how people are seeing the company. I think that the focus on the retail stores and the experience that they're creating here for customers as well as the employees is amazing. At the end of the day, to close up and know that we were able to resolve a customer issue that maybe wasn't resolved previously, to turn a story and an experience around for a customer. That's what motivates us, to be able to change something so drastically. It's not just about the business itself right now and how we're helping that one person, but how it's affecting the business in the future and our careers in the future. Don't look right at the camera. Alright, one more take! (Laughter).
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$\"What's$
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We're reinventing the Xfinity image. We're changing everything. And what we're …
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C
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Comcast
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At Comcast, we are innovators and leaders—inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it’s an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers’ time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can’t imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.

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JOB DESCRIPTION

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CRAZY ABOUT TECH STUFF?
\nLIKE LEARNING NEW THINGS?
\nHAPPY TO HELP OUT?

\n Requisition #: \n R373577\n

\n Pub Date: \n 10/02/23\n

\n Apply Now\n

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Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
Achieves sales and customer experience goals and objectives.
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
Performs operational and administrative tasks.
Partners with customer care to resolve customer issues, as appropriate.
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Complies with all company and retail operational policies and procedures.
Completes training requirements and actively engage in team huddles and learning.
Knows and understands sales compensation plan and its key elements.
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Salary:

Base Pay: $15.63

Total Target Compensation (Base Pay plus Targeted Commission): $23.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

HERE’S THE RUNDOWN

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. We’re giving mobile a makeover, and that means exciting new directions to push your career. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission. What are you waiting for? Show the world what you’re made of!

THE RIGHT STUFF

High school degree or equivalent
Generally, requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience
Strong communication skills
Consultative selling style
Passion for technology
Desire to learn
Motivated to find solutions
Be a people person
Give a top-notch customer experience
Warm & engaging – ability to hit it off right away
Positive, “I’ve got to show you this” attitude
Genuinely curious about customer needs
Ability to shine in a dynamic environment

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Comcast is an EOE/Veterans/Disabled/LGBT employer.

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Salary:

Base Pay: $15.63

Total Target Compensation (Base Pay plus Targeted Commission): $23.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

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<h3 class="jobs-page benefits-title">\n    \n

COVERAGE THAT COUNTS

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<span class="benefits-text">\t\n        While you're out there changing the tech game, we've got you covered\n

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        <div class="cmp-column col-xs-6 col-sm-6 col-md-4 col-lg-4 ">\n            <div class="jobs-page jobs-benefit-cell flex-column full-width flex-v-center ">\n                <span class="benefit-cell-title">Medical & Dental</span>\n                \n

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At Comcast, we care about our employees’ wellbeing—physically, emotionally, and financially.\n

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        <div class="cmp-column col-xs-6 col-sm-6 col-md-4 col-lg-4 ">\n            <div class="jobs-page jobs-benefit-cell flex-column full-width flex-v-center ">\n                <span class="benefit-cell-title">401(K) Savings Plan</span>\n                \n

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Save for your future with our 401(k). We offer automatic enrollment along with dollar-for-dollar matching, up to the first 6% of your eligible pay contributed.\n

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        <div class="cmp-column col-xs-6 col-sm-6 col-md-4 col-lg-4 ">\n            <div class="jobs-page jobs-benefit-cell flex-column full-width flex-v-center ">\n                <span class="benefit-cell-title">Life Milestones</span>\n                \n

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From adoption assistance, childcare resources, pet insurance and more, Comcast supports you at all life stages. \n

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    <h4>Come see inside our store</h4>\n\n    <img src="/resources/jobs/assets/img/jobs-detail/360-icon.png" alt="360 Degree Tour">\n    <p>Click For 360 View</p>\n</div>\n

\n Estimated Travel Time:\n \n

Xfinity Retail Sales Consultant

Sales Peoria, IL Apply Now

Req ID R373577

Job Type Full Time

Team Sales

Pub. Date 10/02/23

Overview Job Description Benefits Application Process

WE'VE GOT AWESOME IN STORE FOR YOU

WHO WE ARE

What's a typical day like at Comcast?

Transcript

We're reinventing the Xfinity image. We're changing everything. And what we're doing now is we're creating this open space. It's all hands on and you really get a chance to spend that time side by side with a customer as opposed to across the counter with them. It's a much better experience. Hi, my name is Kin, and I'm the Assistant Store Manager. A typical day in an Xfinity store, it's always changing. It's constantly moving, customers coming in. You have inventory management, we're doing schedules, team huddles, 'isten, learn, act!' Hey, I'm Serge and I am the Lead Sales Consulting at the Xfinity Store. Started at a service center which was more of our traditional stores that we had a few months ago. I came over to the Xfinity Store. The different roles within Xfinity Retail are: Service Associate, Sales Consultant, Lead Sales Consultant, Assistant Manager, then Store Manager. My name is Matt, I'm a Sales Consultant with Comcast at the flagship King of Prussia store. I am a veteran and I was in the Coast Guard. As a veteran with Comcast you're going to be able to network constantly. Comcast is someone that understands the value of what a veteran can bring to a company. Initially the training is going to be on the job. It's going to be virtual. You're gonna be taking classes. The only expectation in the beginning is just to come with energy and with an open mind. If you have any questions, people are always welcoming and looking to help you out. So the camaraderie and the family atmosphere is something that I really like as well. We like to keep it competitive, but we also like to work together. You can't take anything personal. Just let them talk, you're listening to them and you figure out the issue. I mean if you don't let them talk then you don't know what's going on. Whether it's showing a new product we just launched, like Xfinity Mobile or Xfinity Home, or reviewing their account, nine times out of ten were able to take care of the problem and have the customer leave happy. Not only are the benefits great, but the career path and growth in the company, there's so many avenues that you could take. You could start here at a retail store and end up somewhere in marketing. Currently, what we're working on right now is we're working on developing some of these sales consultants into the next level. What I see works is trying to get a little bit out of everybody that what they do well and try to incorporate into what you do, kind of put it all in the pot, mix it up and you make a sales consultant. As a company, we're changing through Xfinity right now. The Xfinity Store is revolutionizing how people are seeing the company. I think that the focus on the retail stores and the experience that they're creating here for customers as well as the employees is amazing. At the end of the day, to close up and know that we were able to resolve a customer issue that maybe wasn't resolved previously, to turn a story and an experience around for a customer. That's what motivates us, to be able to change something so drastically. It's not just about the business itself right now and how we're helping that one person, but how it's affecting the business in the future and our careers in the future. Don't look right at the camera. Alright, one more take! (Laughter).

00:00

00:00

Video length: 184 seconds

We're reinventing the Xfinity image. We're changing everything. And what we're …

C

Comcast

JOB DESCRIPTION

CRAZY ABOUT TECH STUFF?
LIKE LEARNING NEW THINGS?
HAPPY TO HELP OUT?

Requisition #: R373577

Pub Date: 10/02/23

Apply Now

Job Summary

Job Description

Core Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
Achieves sales and customer experience goals and objectives.
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
Performs operational and administrative tasks.
Partners with customer care to resolve customer issues, as appropriate.
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Complies with all company and retail operational policies and procedures.
Completes training requirements and actively engage in team huddles and learning.
Knows and understands sales compensation plan and its key elements.
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Salary:

Base Pay: $15.63

Total Target Compensation (Base Pay plus Targeted Commission): $23.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

HERE’S THE RUNDOWN

THE RIGHT STUFF

High school degree or equivalent
Generally, requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience
Strong communication skills
Consultative selling style
Passion for technology
Desire to learn
Motivated to find solutions
Be a people person
Give a top-notch customer experience
Warm & engaging – ability to hit it off right away
Positive, “I’ve got to show you this” attitude
Genuinely curious about customer needs
Ability to shine in a dynamic environment

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Salary:

Base Pay: $15.63

Total Target Compensation (Base Pay plus Targeted Commission): $23.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

COVERAGE THAT COUNTS

While you're out there changing the tech game, we've got you covered

Medical & Dental At Comcast, we care about our employees’ wellbeing—physically, emotionally, and financially.

401(K) Savings Plan Save for your future with our 401(k). We offer automatic enrollment along with dollar-for-dollar matching, up to the first 6% of your eligible pay contributed.

Life Milestones From adoption assistance, childcare resources, pet insurance and more, Comcast supports you at all life stages.

Courtesy Services We offer all of our full-time employees in serviceable areas free digital TV and internet, as well as deeply discounted phone services and other features.

Discount Tickets Comcast employees can take advantage of exclusive discounts and special offers at our Universal Resorts.

Perks and Discount Comcast offers a wide variety of perks and other benefits—including tuition assistance, commuter discounts, and voluntary benefits.

Estimated Travel Time:

Ready to apply? Here's how it all works.

step one

Create a profile & apply

See the job you want? Create a candidate profile and apply online. You can apply for as many positions as you want using your candidate profile.

step seven

You made it!

Sign your offer letter, complete your pre-employment checks, and ta-da! You're a legit Comcast employee. Your recruiter will explain what happens next and set you up with your manager to make sure you start things off on the right foot.

Note

You can create a "job alert" that will notify you by e-mail whenever a new job that matches your search criteria is posted. If you feel you need special accommodations during the recruitment or hiring process, please contact your recruiter or contact us at Comcast_Careers@Comcast.com.

Find Career Growth in Greater Peoria.

WE'VE GOT AWESOME IN STORE FOR YOU

Transcript

JOB DESCRIPTION

Ready to apply? Here's how it all works.