National Account Administrator Assistant
Servpro Industries Inc
Remote
Posted on Aug 6, 2025
A National Account Administrator plays a crucial role in supporting the smooth functioning of national accounts within an organization. They act as a central point of contact and provide administrative and operational support to the National Accounts team, ensuring exceptional customer service and efficient account management.
Key responsibilities
Key responsibilities
- Customer support and communication: Serving as a point of contact for clients, addressing inquiries, and coordinating communication between customers, internal teams, and the National Accounts team.
- Account administration and support: Coordinating account setup and maintenance, processing orders and transactions, and ensuring compliance with company policies and financial regulations.
- Operational coordination: Facilitating field service activities for key accounts, managing contract tracking documents, and coordinating inputs from legal and management teams.
- Financial support: Processing invoices and payments, assisting with budget preparation, and preparing financial reports and statements.
- Workflow management: Maintaining positive workflow processes and ensuring efficient handling of all account-related tasks.
Essential skills
- Organizational skills: Effectively managing tasks, documents, and workflows to ensure smooth operations.
- Communication skills: Building rapport, actively listening to clients' needs, and providing clear, consistent communication, both written and verbal.
- Customer service orientation: Providing exceptional service, responding promptly to inquiries, and demonstrating a genuine commitment to client satisfaction.
- Attention to detail: Ensuring accuracy in financial records, invoices, and contracts.
- Proficiency in accounting software and tools: Utilizing accounting software and potentially sales software like Salesforce to manage accounts and track data.