Call Center Operator - B Shift
Servpro Industries Inc
Customer Service
United States · Remote
Posted on Jul 4, 2025
SERVPRO of Wolfe Restoration, Inc. Call Center Operator
Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
- Answer all incoming calls for the business
- Provide excellent customer service by listening to the customer’s needs, being knowledgeable of services offered, and communicating clearly
- Complete necessary documentation for new customer leads and job referrals
- Maintain constant and prompt communication with dispatch team regarding new and existing leads/jobs
- Utilize industry specific systems/software/applications including but not limited to Microsoft Suite, Google Sheets, and Drybook
- Perform general office duties as necessary
Position Requirements
- High School Diploma or GED
- Verbal and written communication skills
- Interpersonal and customer service skills
- Ability to answer a high volume of calls and/or emails daily
- Attentiveness to detail
- Multitasking and organizational skills
Hours
- 40 hours/week, flexible to work overtime when required
- Vary between 4 p.m. - 12:30 am.
Pay Rate
Competitive pay based on experience
SERVPRO of Wolfe Restoration, Inc. is an EOE M/F/D/V employer
Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21