We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The External Workforce Associate will support and help execute the enterprise External Workforce workflow.

The external workforce process includes the identification, onboarding, tracking, support, reporting and off-boarding of the firm’s external talent and associated agencies. The position will support the external worker workflow through the life cycle within the firm from equipping external workers with relevant RSM onboarding requirements, facilitating system access, aligning skillsets with identified needs, auditing effectiveness, and assisting the business leader with contract end processes to mitigate risks and costs to the firm.

The External Workforce Associate will work with the team to coordinate with the hiring/engagement leaders on service effectiveness and success rates according to organizational quality standards and policies.

Responsibilities

1. Support and help facilitate ongoing contract management workflow for the firm, leveraging new and existing relationships within the firm with ECS and ICS teams.

• Monitors and assists with external worker workflow from on-boarding to off-boarding.

• Maintains databases tracking all external workers and related contracts and deliverables such as cost, approvals, and service quality.

• Assist with external worker assignment management (cost center changes, extensions, etc.) to ensure data integrity.

• Coordinates with External Workforce Manager to ensure leadership, resource management, HR, and finance teams are satisfied that external worker obligations are met.

• Provides constant interaction via email and phone with RSM end users, staffing supplier, and internal cross-functional teams

2. Relationship management & communication

• Assists External Workforce Manager develop relationships with LOB and functional resource management, COE functional teams, and firm leadership

• Coach, manage and oversee performance of participating staffing suppliers and vendors.

• Provide ongoing trainings to new users of VMS technology and use of internal program.

• Assists in facilitation between various contract approvers including NORM, Finance, Legal, HR, IT, and LOB

3. Development and Continuous Process Improvement

• Assists to incorporate improvements of protocols, systems, and procedures to facilitate effective process for external workers and firm leadership

• Participates in cross-functional teams, supporting them as risks or gaps are identified throughout the process

• Develops understanding of talent processes (performance management, compensation, payroll, benefits, talent acquisition, LPD, etc.) and the interdependencies that exist with other functions (i.e. IT, finance, accounting, marketing, communications, etc. throughout the firm; works with External Workforce Manager to identify appropriate connectivity with external worker processes

4. Other duties and special projects as assigned

EDUCATION/CERTIFICATIONS

(MUST NOTE REQUIRED OR PREFERRED)

• Bachelor degree in related field preferred

TECHNICAL/SOFT SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

• Strong communication skills; clearly conveys information in writing and verbally. Able to communicate effectively with people at all levels of the firm, required
• Excellent interpersonal skills. Able to motivate and develop individuals and teams to collaborate and deliver to their highest potential. required
• Outstanding computer skills required. Proficient in all aspects of Microsoft Office applications required, as well as strong business solutions and project management skills
• Demonstrated ability to work with others in a virtual environment to arrive at the desired outcomes. required
• Effective organization and time management skills required
• Strong attention to detail required
• Operates with a sense of urgency required

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.