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Account Management Analyst Sr. (Security Privacy Risk)

RSM US

RSM US

IT, Sales & Business Development
Remote
Posted on Tuesday, June 11, 2024

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM US LLP is looking for a dynamic Account Management Analyst Sr. to join our North American Sales organization supporting our Risk Consulting practice! The Account Management Analyst Sr. role is responsible a high volume of client accounts/contacts for purposes of maintaining current revenue generation with existing firm Risk Consulting clients through proactive and reactive coordination relative to client investment in Cyber Security, Privacy and Risk. This role is also responsible for beginning to drive smaller expansion opportunities within their assigned Risk Consulting client accounts and when appropriate, notifying client relationship leaders and/or account managers/business developers for more complex client expansion opportunities. The Account Management Analyst Sr. is expected to have a solid understanding of the various firm services being performed at assigned client accounts to effectively engage client related requests, questions as well as uncovering potential additional services the firm can provide.

Responsibilities:

  • Achieve stated renewal goals through proactive client service on renewal of firm services/products such as PCI Assessments for assigned client accounts base.
  • Follow established processes to ensure touchpoints are occurring at appropriate intervals with the client to be proactive meeting their needs
  • Achieve stated growth goals relative to expansion of client services through proactive client service and referrals to appropriate firm client servers and/or account managers/business developers
  • Development and execution of client account plans to take into consideration cross functional service opportunities as well as securing current services/revenue provided to the client.
    • Responsible for detailing key decision makers, operating units, and other relevant corporate profile information to aid in the identification of broader relationship opportunities.
  • Build knowledge of firm Security and Privacy solutions and supporting Digital Forensics and Incident Response
  • Expands knowledge and awareness of firm industry go to market strategy
    • Leverage learning and professional development platform
    • Develop and expand network of internal industry specialists
  • Support and participate in marketing campaign execution for portfolios including but not limited to:
    • Event coordination including invitations, attendance tracking
    • Follow ups as required
  • Stay abreast of changing service offerings, bundle services across the firm distribution of firm thought leadership relevant to assigned accounts/contacts.
  • Maintain client contact and data points within the firm’s CRM system to maintain appropriate view into all activity occurring with client base.
  • Timely and accurate data entry of accounts, contacts, activities, and related opportunities.
  • Active participation in team and/or firm meetings/calls/events.

Requirements:

  • Bachelor's degree or equivalent experience required
  • Minimum of 3 years of professional services sales and/or account coordination required, preferably in a consulting firm/accounting firm environment
  • Previous experience with customer relationship management process preferred
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and Microsoft Teams required
  • CRM experience for sales and/or account management application and requirements required
  • Established industry knowledge required
  • Demonstrated ability to manage a portfolio of assigned clients and/or renewal schedules required
  • Demonstrated ability to lead a comprehensive and often complex sales process involving multiple internal resources and external decision-makers required.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

Compensation Range: $0 - $0

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.