We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Reporting Operations Manager will be responsible for overseeing the HR reporting operations, managing a ServiceNow intake queue, and leading a team of report developers. This position is responsible for managing the intake and processing of reports through ServiceNow. They ensure that all reports are handled efficiently and accurately, maintaining high standards of quality and compliance. The Reporting Operations Manager will operate as a player/coach, taking on the dual responsibilities of a leader and an individual contributor. This role requires a hands-on approach to managing the reporting queue, while also contributing directly to the reporting process. The successful candidate will lead by example, demonstrating expertise in reporting operations and providing mentorship to the team. As a coach, they will guide the team towards achieving operational excellence, and as a player, they will actively engage in the creation and analysis of reports.

Leadership (50 %)

• Manage a team of reporting analysts, providing guidance and support to ensure team success.
• Monitor and analyze reporting metrics to identify trends and areas for improvement.
• Ensure compliance with company policies and industry regulations related to reporting.
• Develop and implement strategies to improve reporting operations and increase efficiency.
• Provide training and support to team on reporting tools and best practices.
• Oversee the development and maintenance of accurate and timely HR reports and dashboards.

Workday HCM report creation, maintenance, and optimization (30% of time)

• Requirements gathering, build, test and debug Workday HCM reports & Dashboards
• Analyze and translate functional specifications and change requests into technical specifications
• Create reports out of HCM and other database systems as required by internal stakeholders
• Review reports and calculated fields regularly to optimize performance
• Document report functionality and design to facilitate ongoing maintenance
• Provide troubleshooting and support for report execution failures
• Develop and modify advanced reports for internal human resources and people leaders using Workday Report Writer

• Research new Workday reporting & analytics features and functionality to determine how best to meet user needs
• Support Workday’s biannual releases through impact analysis to changes to Workday’s data model and create reports and dashboards to aid in identification of populations for release testing

HCM reporting governance, support and education (20% of time)

• Participate in report reviews, including understanding and ensuring security and data privacy standards
• Partner with Workday Security team to maintain data and privacy standards
• Work closely with other members of the Workday functional team and serve as a subject matter expert for others regarding reporting and calculated fields
• Provide HCM data support for Human Resources staff, all associate end-users, and members of senior leadership
• Maintain proficiency and level of knowledge with all talent systems
• Assists with the support of all aspects of Human Resources as it relates to data requests, including but not limited to EEO-1, Affirmative Action Plan, and benefits census
• Participate in delivery of reporting training
• Train users on Workday reporting functions and available reports
• Follow established standards and change management processes including report documentation

Other duties as assigned

Minimum Requirements

Education & Experience

• Bachelor’s degree in business administration, Human Resources, Finance or IT or equivalent combination of education and experience
• At least 5 years of experience with Workday HCM and Workday reporting tools (e.g. Workday Report Writer, Prism Analytics, BIRT, Advanced reporting, Calculated Fields, Matrix, Trending and Composite); demonstrated knowledge of Workday dashboards, worksheets, and embedded analytics
• At least 5 years of experience in project management and leadership in support of overall direction and delivery of analytic solutions
• Experience in Human Resources and/or Recruiting functional background; ideally, in Public Accounting or Professional Services firm

Technical Skills

• Demonstrated ability to conduct high level needs analysis from multiple data sources to produce complex reports, layouts, and analytics for business purposes
• Knowledge of commonly used reports for Recruiting, Human Resources, Compensation, Payroll, and Benefits
• Advanced knowledge of Microsoft Office suite, particularly Word, Excel, PowerPoint
• Strong knowledge of ServiceNow and Workday reporting tools.
• Strong Workday report writing experience
• SQL knowledge
• Strong problem solving, troubleshooting, and analytical skills

Leadership & Soft Skills

• Ability to prioritize workload, manage competing priorities, execute tasks independently, providing timely follow-up and resolution, in order to meet deadlines
• Strong written and oral communication, presentation, and stakeholder management skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Lead and mentor other reporting resources; actively share product knowledge with others to grow practice
• Proven experience in operations management, preferably in a HR reporting or analytics environment.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment

Preferred Requirements

Workday Report Writing certifications

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

Compensation Range: $85,600 - $146,300