We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Reporting to the Workforce Operations Manager, the person in this role will support the Talent Operations Team’s objective to provide and manage centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees. The Leave of Absence (LOA) Lead will oversee and administer leaves for RSM employees and owners, ensuring we deliver an excellent employee experience in the process. This role will serve as the subject matter expert and point of contact for all aspects of LOA administration, provide oversight and execution for day to day leave administration, work closely with RSM’s third-party leave vendor, coordinate logistics between RSM stakeholders, act as a point of escalation for Leave of Absence Specialists/Coordinators, and collaborate directly with the Absence Manager to continuously improve the leave administration process for employees. This role will also directly supervise LOA Specialists responsible for providing day to day leave administration.

Responsibilities:

• Serve as a subject matter expert within the Talent Operations function for all aspects of leave of absence cases in partnership with RSM’s leave of absence third-party providers and the Absence Manager sitting in the Total Rewards Center of Excellence.

• Interprets and clarifies LOA policies to address inquiries from employees, HRBPs and managers, escalating further to Absence Manager as needed. • Identify and develop continuous improvement solutions that create efficiency and improve the team member and employee experience related to leaves of absence.

• In collaboration with the Absence Manager, define the speed and quality expectations for the LOA team, including forecasting volumes and managing capacity to handle volumes within determined service level agreements

• May provide direction to other departments including IT, security, payroll and HR to resolve matters impacted by an associate’s leave of absence

• Conducts vendor and HRIS audits to ensure accuracy of LOA records and resolves discrepancies in a timely manner

• Facilitates weekly issue resolution call with third party leave of absence administrator as needed

• Administers accommodations requests in coordination with third party vendor based on predetermined guidelines • Other duties as assigned

Minimum Requirements
• Associates or Bachelor’s Degree in Human Resources or related degree and/or minimum of 6 years of equivalent experience
• Minimum of 3 years experience administering LOA programs
• Minimum of 3 years experience using an HRIS
• Working knowledge and understanding of HIPAA, FMLA and other applicable legislation
• Excellent written and verbal communications
• Strong customer service and interpersonal skills
• Strong attention to detail and quality

Preferred Requirements

• Ability to easily and effectively communicate complex information in a meaningful manner Ability to work collaboratively with peers internally and external business partners
• Highly organized with strong attention to detail and strong follow-through skills
• Ability to manage concurrent projects and/or programs
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

• Strong business acumen
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

This position will be posted internally for 10 days

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.

Compensation Range: $66,200 - $118,500