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Data Operations Senior Associate

RSM US

RSM US

Operations
Remote
Posted on Friday, December 22, 2023

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Data Operations Senior Associate is an important role within the Data Operations team that supports our ability to operate as a data-driven organization by maintaining the integrity and performance of our communications, marketing and growth (CMG), customer information and providing data services across the CMG organization.

Specifically, this role is responsible for ensuring we have a high-quality, accurate, consistent, and complete data set that can be used for marketing outreach, managing sales processes, relationship management processes, and use of data for reporting and analytics purposes. This role will also be part of the team which provides general CRM data consultation and support.

ESSENTIAL DUTIES:

  • Maintain/update/create technical specifications (ex. data mapping, data flows, and data profiling). Write ad hoc queries to support those tasks.
  • Perform regular data audits and address any gaps identified. Seek data quality feedback from CMG and CRM users to ensure a continuous focus on data quality improvements.
  • Process improvement, automation, and/or documentation using ETL or SQL.
  • Perform data loads, reconciliations, data merges, deduping, and/or list bumps.
  • Write queries and/or ETLs to deliver these items.
  • Provide marketing program and sales support including campaign setup and consultation, marketing list generation and preparation, lead creation, and follow-up activity generation.
  • Other duties as assigned.

EDUCATION/CERTIFICATIONS

  • BA/BS degree or equivalent practical experience

TECHNICAL/SOFT SKILLS

  • Excellent customer service skills with ability to manage stakeholder expectations and interact with team members across all levels of the organization
  • Detail oriented with exceptional organizational and prioritization skills
  • Ability to work in a fast paced and ever changing environment
  • Ability to clearly communicate and explain complex data requirements to cross-functional teams
  • Self-starter with ability to work both independently and within a collaborative team

EXPERIENCE

  • 3+ years SQL and/or ETL experience required
  • 2+ years minimum in a data management, data quality or data operations role required
  • 2+ MS Dynamics CRM experience preferred
  • 2+ years proven customer service skills preferred
  • Project management experience is preferred

LEADERSHIP SKILLS

  • Experience leading meetings and presenting information to others preferred.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.

Compensation Range: $75,200 - $139,800