We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

This position is responsible for leading and managing a Tax Engagement Support Services (TESS) team and is responsible for the decision-making and management functions within the team to ensure that developed processes and procedures are followed, workloads/schedules are balanced, and project deadlines are met. This individual will work closely with the TESS Director to execute the COE strategy and provide input on policy and process improvement. Responsible for identifying best practices and efficiency opportunity for the TESS and working closely with regional and market tax leadership to provide quality and consistent support throughout the center in accordance with line of business and national RSM policies.

Essential Duties

1. Provide input to and executes on the strategy and priorities of TESS as defined by Tax and Enterprise Support Services leadership.

• Provides input on resource forecasting to the TESS Director during the annual budgeting process.
• Consistently strives to generate new ideas and improve efficiencies as the COE evolves and identifies areas ofautomation and improvement through technology, reporting and data analysis.
• Communicate and lead change management efforts across the COE.
• Gains buy-in from necessary stakeholders
• Ensures successful outcomes for TESS team members and line of business

2. Oversees all tax processing for the TESS COE.

• This includes working with the TESS Director, tax operational leaders and key stakeholders to define and set goals, schedule resources, and review deliverables that support the business and taking appropriate steps to ensure deliverables are completed in a timely and efficient manner.
• Responsible for managing a team across multiple locations, including providing supervision, guidance, development, and training as well as monitoring volume and resources across the enterprise.
• Coordinate with other TESS Manager Leads to monitor volume and facilitating necessary adjustments to align experience and industry or technical expertise with client priority.
• Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, industry expertise, technical expertise and client priority.
• Deploy resource management plan developed by TESS Director and facilitate applicable training to address the requirement of peak season.
• Coordinate with the TESS Director to determine staffing needs and participate in interview process and selection of new team members
• Provide input on development of TESS specific orientation and onboarding training and materials
• Deliver onboarding training of TESS systems, processes and procedures for applicable line of business new hires.

3. Manage multiple or complex projects and develop stakeholder relationships to ensure business needs are met.

• Collaborates with Front-End, Delivery and E-filing managers for future COE development and as needed on a go forward basis to develop, adopt and implement standardized practices in these areas Ensure projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent support and products.
• Utilizes E-file system to monitor and release external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Tracks for acceptance, transmission errors and rejections and resolves as appropriate
• Manage project risks/issues and ensure the teams are compliant with the various documentation and sign-offs required for the practice.
• Recognize and determine appropriate corrective action to ensure minimal risk.
• Escalate as necessary to TESS Director.
• Manage stakeholder expectations with respect to acceptable turnaround time on client deliverables.
• Implementation and adoption of standardized processes and improvements within the tax processing COE to ensure effective and efficient services are provided and contribute to the overall success of the COE and firm.

4. Provides effective leadership and serves as career advisor to various team members as assigned.

• Actively shares knowledge, trains and mentors COE team members
• Communicate performance expectations, and provide feedback on performance, recognition, coaching and critical conversations.
• Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention within the time zone.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.

Compensation Range: $87,800 - $162,200