RSM’s purpose is to deliver the power of being understood to our clients, colleagues and communities through world-class audit, tax and consulting services focused on middle market businesses. The clients we serve are the engine of global commerce and economic growth, and we are focused on developing leading professionals and services to meet their evolving needs in today’s ever-changing business environment.

We are looking for a ServiceNow Technical Consultant to join our Business Applications team to work with businesses in diverse industries while working on numerous projects per year! You will work on several pieces of any assignment, not just one small part, and you will feel a great sense of accomplishment when you are done. This role can be based in Vancouver, Edmonton, Calgary, Quebec, or Ontario.

Responsibilities

• Develop, configure, and create ServiceNow applications using scripting and low code/no code techniques

• Participate in client workshop sessions with a functional lead to elicit requirements and design a cohesive solution

• Design solutions that meet our clients’ requirements and incorporates ServiceNow best practice recommendations for development

• Provide leadership, training, coaching, and guidance to colleagues

• Contribute to design of user stories as assigned within the context of an Agile team

• Troubleshoot and remediate defects and break/fix incidents for deployed solutions

• Document technical design, process flow diagrams and conduct technical knowledge transfer sessions with clients

• Work closely with clients, functional consultants, and other team members to deliver a high-quality solution to clients

• Serve as a subject matter expert on the NOW platform and its capabilities across a wide range of use cases

• Perform analysis of highly customized instances of ServiceNow to advise on the removal of customization and technical debt

• Design and develop applications and add-ons for the ServiceNow platform

• Deliver enhancement requests, including changes to UI, system properties, foundation content and modifications to existing workflow

• Perform upgrades and installations of ServiceNow

Basic Qualifications

• 3-5 years of previous experience delivering information technology integration, outsourcing, performance consulting or management consulting services

• 3-5 years of ServiceNow experience

• Experience working in a large organization or professional services firm

• 2-3 full cycle ServiceNow implementations from initiation to completion

• ServiceNow Certified System Administrator (CSA) certification

• Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, and Flows

• Involvement in implementation projects involving multiple ServiceNow applications and system integrations

• Experience developing on the most recent ServiceNow versions

• Strong oral and written communication skills

• Ability to work successfully in a team-oriented, collaborative environment with multiple clients

• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure

• Experience with technical analysis, ServiceNow platform and developer tools, JavaScript and REST

• Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology, and infrastructure components

• Familiar with methodologies, tools, approaches, points of view, and thought leadership to support the practice

• Experience with various software solutions including Visio, PowerPoint, Excel and Word

• Basic understanding of Data Privacy regulations

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) certification

• ServiceNow Certified Implementation (CIS) certification in one product line

• 2-3 years of experience working for a ServiceNow client

• 2-3 years of experience working as a ServiceNow consultant

• Skills in workflow analysis, design, and process re-engineering principles

• Understanding or experience with technical aspects of ServiceNow such as XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO and SOAP

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field