About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Principal Duties & Responsibilities

• Complete legal bill review audits for compliance with RLI Billing Guidelines.
• Review, analyze and audit law firm invoices to determine accuracy, reasonableness and compliance with agreed upon fee structure.
• Develop working relationship with claim adjusters and staff to process payment of legal invoices promptly.
• Document e-billing processes including specific steps for law firms. Propose best practices for e-billing procedures. Develop and test new e-billing procedures.
• Assist law firms with e-billing issues, ensure compliance with all electronic billing guidelines and timelines, ensure invoices are uploaded to correct matters and assist to remedy errors.
• Communicate situations to management that may require follow up, such as rate issues, delays in billing, difficult requests, etc.
• Advance and own all aspects of the Claim Department’s legal e-billing program, including budgets, expense tracking, ensuring vendor compliance, etc.
• Communicate with claim adjusters, as necessary, to discuss particular legal activities and their appropriateness for the defense of the claim.
• Respond effectively to billing inquiries from the law firms.
• Build and maintain working relationships with law firms.
• Assist in other duties as needed.
• Stay knowledgeable of trends in legal software

Education & Experience

• Typically requires a Paralegal degree
• 2+ years of related experience
• Working knowledge of legal procedure
• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Ability to use analytical methods in claim processes to find workable solutions.
• Ability to generate innovative solutions within the claims department.
• Ability to communicate findings and recommendations effectively to internal and external contacts on claim department matters.
• Ability to oversee e-billing processes (matter creation, invoice review, etc.) and own the business relationships with outside counsel and key vendors for the Claims Department.
• Proficient in Microsoft Office Suite, specifically Excel. SaaS company experience preferred.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x base salary for group life and AD&D insurance

• Voluntary life, critical illness, & accident insurance for purchase

• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.