Surety Technology & Automation Representative
RLI Corp
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
Under frequent supervision, the Surety Technology representative serves as the first point of contact for Surety employees, and provides basic technology and business support.
Principal Duties & Responsibilities
Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails.
Provide basic technology and business support for Surety agents and direct Surety clients.
Properly interpret requests, create work items and escalate to appropriate team members, as needed.
Recognize high priority requests and prioritize work item assignments accordingly.
Monitor reports of Surety system incidents and escalate to IT when necessary.
Collect and log customer feedback.
Perform small daily tasks and occasionally assist the team with special projects.
Operate within defined standards and service level agreements.
Maintain timely and concise communication with customers, both internal and external.
Education & Experience
Typically requires an Associate's degree
0+ years of related experience
[OR] equivalent level of education and experience
Surety experience is a plus but not required.
Knowledge, Skills, & Competencies
Ability to provide excellent communication, both written and verbal
Ability to provide quality customer service experience to callers
Demonstrate ability to work well with the team
Good organizational skills
Ability to perform independent research utilizing existing resources
Ability to perform light troubleshooting and QA testing under guidance
Willingness to learn Surety business and develop technology skills
Compensation Overview
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range
$21.26 - $29.24Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses