Complex Claim Director-Personal Umbrella (Bodily Injury Liability/Auto/Premises)
RLI Corp
Atlanta, GA, USA · Tempe, AZ, USA · Glastonbury, CT, USA · Seattle, WA, USA · Chicago, IL, USA · New York, NY, USA · Chesterfield, MO, USA · Broadview Heights, OH, USA · Bala Cynwyd, PA, USA · Peoria, IL, USA · Alpharetta, GA, USA
USD 127,851-186,342 / year + Equity
Posted on May 3, 2025
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
We are seeking a Complex Claim Director to oversee our Personal Umbrella Liability claims, including auto, premises, and personal liability. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients.
Principal Duties & Responsibilities
- Claims Management: Proactively handle Personal Umbrella Liability claims, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
- Coverage Analysis: Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
- Investigation & Evaluation: Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
- Claims Resolution: Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
- Best Practices: Ensure adherence to RLI's Best Practices in all claims handling activities.
Education & Experience
- Education: Requires a bachelor’s degree.
- Experience: 8+ years of relevant legal or technical claims experience, with a strong background in handling large exposure third-party liability claims on a primary/excess basis.
- State Knowledge: Significant experience with policy limit demands in Florida, Texas, and California.
- Independence: Ability to excel in a fast-paced environment with minimal supervision.
- Collaboration: Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
- Legal Acumen: Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas.
Knowledge, Skills, & Competencies
- Strong analytical skills to navigate complex claim processes and develop effective solutions.
- Innovative mindset with the ability to drive improvements within the claims department.
- Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.
Compensation Overview
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range
$127,851.00 - $186,342.00Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses