Customer Accounting Clerk (Peoria, IL)
Accounting & Finance, Customer Service
Peoria, IL, USA
Posted on Thursday, May 18, 2023
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here.
Under frequent supervision, assists Customer Accounting Specialists and Manager, Billing & Collections in handling and resolving matters of billing and collections for the company’s delinquent accounts.
Principal Duties & Responsibilities
Assist Customer Accounting Specialists in matters of collections once the Specialist can’t collect or the agent wants to direct collect. Contacts accounts via phone and mail and sends accounts to collections agencies if needed.
Working in a call center environment
Sort daily output for Customer Accounting Specialists.
Prepare forms for mail room after Customer Accounting Specialist review.
Monitor the premium accounting inbox and respond to requests as needed or file for Customer Accounting Specialist response.
Answer direct bill phone line.
Assist with commission payments.
Assist Customer Accounting Specialists with Accounts Payable batches, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
Education & Experience
Requires a high school diploma or its equivalent and 0-2 years of experience in accounting/receivables or a similar field or position. Associates degree in accounting preferred.
Knowledge, Skills, & Competencies
Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Nationwide employment opportunities
Training & certification opportunities
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
Annual bonus plans
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x Base Salary for Group Life and AD&D insurance
Voluntary life insurance for purchase
Critical Illness & Accident insurance
Short-term and long-term disability benefits