Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager, within PNC's Centralized Funding organization, you will be based in Denver, CO .

Core hours for this role are Monday – Friday, 10:00 am EST – 6:00 pm EST.

The Operations Manager is responsible for leading the day to day operations of the Centralized Loan Funding function, ensuring the timely and accurate initiation and release of loan disbursements for newly closed and modified commercial loans housed on ACBS, including wires, DDA deposits, and cashier’s checks. This role oversees end to end funding workflows across both Funding and Funding Quality Control (QC) teams, validating that executed loan documents align with approved credit terms and minimum documentation requirements prior to funding.

The Operations Manager ensures adherence to service level agreements, internal controls, and risk standards, including the 90 minute funding SLA, while balancing funding volume, complexity, and risk mitigation expectations. This position provides daily leadership and decision making support to analysts and work leads, including the approval or escalation of complex, high dollar, or exception based funding requests, and is responsible for reviewing, approving, and managing funding exceptions in accordance with Centralized Funding procedures.

The role requires active oversight of funding activity across multiple systems and tools, including ACBS, FAB, CapitalStream, PINACLE, PSUI (PME), IMT, OSA, and related intake or exception platforms. The Operations Manager partners closely with internal stakeholders such as Relationship Managers, Closers, Loan Administrators, Credit Services, Treasury Management, and Line of Business teams to resolve funding issues, mitigate delays, and maintain a strong client and partner experience.

In addition, the Operations Manager identifies, analyzes, and remediates operational risk, funding errors, near misses, and process breakdowns through root cause analysis and corrective action planning. The role tracks, analyzes, and reports key operational metrics—including volume, turnaround time, error trends, exception drivers, and quality results—to inform leadership decisions and support continuous improvement initiatives.

The Operations Manager ensures team compliance with regulatory, legal, and policy requirements, including segregation of duties, approval thresholds, and documentation retention standards. The role also supports process, system, and policy changes by reviewing procedural updates, participating in UAT or implementation efforts, and reinforcing new processes, tools, and controls across the Centralized Funding organization.

The ideal candidate brings demonstrated experience in commercial loan operations, loan funding, booking, closing, or servicing, preferably within a centralized or shared services model supporting high volume or time sensitive funding environments. This includes hands on familiarity with commercial lending documentation, exception based processing, complex or large dollar fundings, escalation driven decision making, and operational risk management.

Strong leadership, risk assessment, communication, and cross functional
partnership skills are essential, along with prior people leadership or functional oversight experience, exposure to audit or regulatory facing activities, and a proven ability to contribute to process improvement, standardization, and automation initiatives within commercial lending operations.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions, which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors.
• Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements.
• Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies

Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures

Work Experience

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $51,750.00 – $98,900.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/21/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.