"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $29.01 - $34.13/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.

POSITION SUMMARY:

The Supervisor Digital Experience Navigation and Intake provides direct leadership and supervision to front-line staff of the patient navigation, referral coordination, and intake services across OSF HealthCare. Ensures excellent quality, productivity and customer service standards for patients. Uses data and quality systems to maintain efficiency and performance of teams.

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED.

Experience: 2 years of customer service, contact center, physician office, or health care setting.

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Demonstrated ability to have crucial conversations, work collaboratively with a wide variety of people, and respond to stressful situations in a calm and rational manner. Proven ability to work in a fast-paced environment with changing priorities, with flexibility and an eagerness to support changes. Excellent decision-making skills, with the ability to use data to drive decisions.

PREFERRED QUALIFICATIONS:

Education: Associate degree in business or health care related field.

Experience:

1 year of experience leading a team or as a supervisor.

1 year of experience in clinical setting, such as a physician office.

6 months of contact center experience.

Prior experience with an EMR, specifically Epic work queues or scheduling.

Other Skills/ Knowledge:

Knowledge of referral processes.

Knowledge of insurance benefits.

OSF HealthCare is an Equal Opportunity Employer.