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Greater Peoria, IL
Greater Peoria, IL

Business Operations Analyst

NRG Energy

NRG Energy

IT, Sales & Business Development, Operations
Texas, USA · Remote
Posted on Saturday, September 2, 2023

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!

Operations Analyst creates reporting, conducts analysis, and develops supporting documentation. Operations Analyst provides solutions and analysis for Channel Managers by performing a variety of tasks and projects as required by management to support driving quality sales. In addition, they research customer account data, missing sales, process vendor payments, and look for process improvements.

Essential Duties/Responsibilities:

  • Responsible for building sales reports
  • Maintain daily Excel dashboards for internal and external stakeholders
  • Work vendor requests including missing sales, payment disputes, hold requests, and other requests
  • Analyze customer accounts, spreadsheets and databases to identify trends and flow opportunities
  • Validate data obtained from various sources to confirm report data and information meets business needs and is accurate
  • Assists in the implementation of sales reporting requests
  • Leads special projects or process improvements assigned by management
  • Independently run scheduled reports and data uploads to meet deadlines for internal and external stakeholders
  • Ask the “why’s”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
  • Assist in the development of documentation for new processes or systems
  • Development of Standard Work documents in coordination with Manager
  • Review issue tracker identifying trends for training opportunities
  • Manage small projects and miscellaneous tasks assigned by management
  • Attend trainings on new technology to support the business
  • Create and maintain PO adhering to budget amounts and coding
  • Perform other duties as assigned


Associate or Bachelor’s degree preferred or equivalent experience


1 to 3 years’ experience proving detailed reporting and analysis to support staff members in a problem solving, research or sales capacity using Microsoft Office Excel. Knowledge of the deregulated utility industry is a plus

Additional Knowledge, Skills and Abilities:

  • Proficiency in macros or VBA coding
  • Advanced Excel skills to independently create and analyze spreadsheets
  • Ability to perform data comparisons utilizing VLOOKUP functionality and pivot tables
  • Analytical ability necessary to review formulas and explain data
  • Proficient written and verbal communication skills required including excellent listening skills
  • Courteous, patient, energetic and an enthusiastic personality with professional demeanor
  • Ability to multi-task, prioritize and remain composed under pressure
  • Canada deregulated energy market knowledge is a plus

Physical Requirements:

  • Majority of work performed on a personal computer in a seated position
  • Availability to be on camera on virtual meetings
  • Ability to use phone handset (headset optional)

Working Conditions:

  • Remote work location and some office environment
  • Overtime hours required as needed to deliver or launch projects

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.