This position will be responsible for the Fleet & Warranty claims processing for a directed group of branches or products.

Job Responsibilities:

• Provide industry leading customer satisfaction. Effectively communicate with customers, vendors, and other employees.
• Develop a thorough understanding of all Hyster-Yale fleet claims. Keeping current and accurate on Fleet Rules & Program Guides.
• File fleet claims as assigned including Lowes, United Refrigeration, Menards, Intl. Paper, and others.
• Review fleet claims status through the OneXP website daily. Resubmit denied claims in a timely fashion. Continually improve the claims filed and claims paid percentage.
• Ensure that Hyster-Yale Fleet & Warranty claims status and settlements are up to date and accurate in E-Emphasys.
• File warranty claims as directed for equipment including for Hyster, Yale, and other products.
• File parts warranty claims and field product improvement claims for Hyster, Yale, and all other equipment as required.
• Strive to meet the Hyster-Yale fleet goal of 100% filed in 1-to-30-day range and the ERP Document vs. Paid amount at 100%.
• Provide necessary correspondence with RSE and FSE Engineers and other vendors when issues occur. File for authorizations when necessary.
• Communicate with the Warranty Manager and Service Managers when issues arise.
• Provide meaningful information to branches to assist in improving their Fleet & Warranty results.
• Work to resolve issues, conflicts, challenges, and ensure internal customer satisfaction and good business practice.
• Miscellaneous other tasks related to warranty as requested.
• Perform all other duties as assigned.

Job Requirements:

• Model honesty, integrity, ethics, and good character and follow the MH Vision, Mission and Values.
• A technical background.
• Demonstrated ability to multi-task, prioritize, and meet deadlines with accuracy.
• Effective verbal and written communication skills.
• Proficient computer skills for data entry and a working knowledge of MS Office, particularly Outlook, Word, and Excel.
• Friendly/helpful interpersonal and phone skills.
• Knowledge of ERP and OneXP is a plus.
• Able to meet the physical requirements of the job.
• Regular and prompt attendance.

Working Conditions: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday. Occasional overtime may be required. This is an hourly, non-exempt position.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer

Pay Range: $22 – $23 per hour