• Demonstrates ability to successfully recruit and retain engaged and qualified volunteers
• Provides volunteers with guidance, encouragement and coaching
• Develops and implements a robust training program
• Conducts both classroom and in-home training and supervision
• Maintains open lines of communication with volunteers and patients and family members to ensure that a high level of care and compassion is provided
• Demonstrates a culture of celebration and recognition of our volunteers and the programs they support
• Demonstrates competency to counsel volunteers on how to complete duties better and provides corrective action or releases volunteers who are not meeting expectations

• Demonstrates organizational skills to successfully manage multiple priorities in a complex work environment
• Assigns, coordinates, schedules, and supervises all volunteers in collaboration with the interdisciplinary team (IDT) and the identified needs for volunteer and bereavement services
• Responsible for all volunteer documents, including patient records, training hours, and other required documentation
• Responsible for coordination in collaboration with pastoral care staff of all required and hospice specific bereavement functions including but not limited to mailings, various touchpoint activities, and support program offerings
• Ensures volunteers are trained appropriately to document per established policies
• Participates as a member of the IDT
• Collaborates with other members of the care team regarding patient care and bereavement support
• Maintains required records and competencies for all volunteers
• Demonstrates multiple ways to communicate with volunteer staff
• Performs activities to assess ongoing evaluation of volunteers assignment and performance
• Demonstrates excellent problem solving skills

• Responsible for the administrative, regulatory, and operational aspects related to any support therapies used in the program such as but not limited to massage and music.
• Routinely networks and environmentally scan the hospice industry for best practices of volunteer, bereavement and other supportive programs.
• Organizes or assists with and participates in community events (education, health fairs, marketing, publicity, fund raising, grief programs)

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.