OverviewTo facilitate the activities of an inpatient nursing unit through the effective performance of receptionist, transcriptionist, and clerical processes and/or to assist Registered Nurses and Licensed Practical Nurses, in performing secretarial duties and other duties involving patient care and unit maintenance activities. Must consistently use independent judgement in the scheduling and routing of information to assure timely and thorough response by Comprehensive Rehabilitation Center services. This position manages information and connects physicians, team members and visitors with appropriate resources.
EDUCATIONAL REQUIREMENTS EXPERIENCE REQUIREMENTS SKILLS AND KNOWLEDGE
Performs activities as delegated by the nurse manager and nursing staff utilizing applicable policies and procedures to ensure patient needs and expectations are met:* Knowledgeable and skilled in applicable procedures in providing support in a timely and efficient manner.* Assists with admission, transfer, and discharge of patient.* Completes assigned aspects of admission process including paperwork, room setup, room orientation, assures call light available etc.* Sets up equipment for care (specialty supplies, IV poles, admission kit, others).* Assists staff with packing up all patient belongings at discharge, if needed.* Achieves patient satisfaction.* Patient and staff needs are met, and satisfaction of care is expressed.* Demonstrates ability to anticipate patient and staff needs.* Respects privacy.* Reports pertinent information to the appropriate nurse assigned to the patient in a timely manner. Provides secretarial, clerical and reception services for nurse manager and staff of the Comprehensive Rehabilitation Center:* Provides secretarial support in a timely and efficient manner.* Information/documents are filed appropriately for easy retrieval.* Communicates effectively with other support staff throughout the Carle Health system.* Consistently puts forth a friendly, helpful manner to all contacts in the course of the workday.* Accurately conveys the details and essence of all messages.* Demonstrates resourcefulness in resolving issues or inquiries. Does so in an independent manner.* Proactively anticipates needs, both defined and undefined, as evidenced by compliments, enhanced or newly developed processes that improve workflow, and effective communication.* Demonstrates a well-developed ability to effectively communicate with a wide range of people.* Multi-tasks and works under pressure with many interruptions but is able to complete projects or work tasks. Performs activities efficiently and accurately to facilitate quality care and ensure a safe and efficiently operating unit:* Completes work while conserving resources.* Prints labels as needed.* Completes work within assigned shift.* Overtime used only as requested by Director/Nurse Manager/Lead RN/House Supervisor.* Prevents waste of supplies and linen.* Checks patient room for unused equipment/supplies and returns to SPD promptly.* Demonstrates ability to organize and prioritize work with changes as directed by the nurse.* Uses slow time to improve unit appearance and accept additional assignments.* Willingly responds to requests by nursing staff accepting delegated duties from the RN or LPN.* Performs unit maintenance duties.* Maintains neat and safe patient environment.* Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility room, IV poles, carts, making charts, and distributing SPD items.* Ensures adequate stock of BSI supplies in all rooms.* Performs errands as requested.* Knowledgeable of locations of various support areas.* Responds promptly to urgent requests.* Uses protective equipment appropriately.* Practices good body mechanics, getting assistance as needed to protect patient and own safety.* Promptly reports unsafe equipment or risky situations.* Adheres to handwashing policy.* Demonstrates knowledge of ordering supplies for the unit as delegated.* Accurately files patient chart documents.* Keeps unit organized.* Knowledgeable of quality improvement indicators and assists in achieving positive patient outcomes. * Prints unit census.* File reports from printer/fax.* Posts assignments/information/etc on board.* Prepares charts for anticipated admissions, discharges and nursing home placement.* Assembles admission packets.* Attends and participates in unit committees, meetings (i.e. Unit Secretary meetings, meetings with CEO, Culture Ambassador meetings, benefits meetings, etc). Utilizes technology accurately and efficiently:* Enter pending/confirmed discharge in bed management system.
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Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
