Accounts Receivable Supervisor
Maui Jim
At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~
The major function of this position is:
The Accounts Receivable Supervisor is responsible for overseeing the full accounts receivable process, including collections, credit management, reporting, and continuous process improvements. This role leads a team of AR analysts or specialists, ensuring timely and accurate financial transactions, strong internal controls, and adherence to company policies. The position supports strategic initiatives and plays a key role in month-end close activities. A strong understanding of AR processes and SAP is required.
Salary Range: $65,000-$72,000
1st Shift
The essential responsibilities and primary duties of this position are:
Supervisory Duties
Supervise and provide day-to-day direction to the Accounts Receivable Analyst team, ensuring optimal workflow and productivity.
Train new and existing staff on department processes and procedures; provide ongoing coaching and development.
Monitor team performance and provide regular feedback; complete annual performance evaluations.
Track and manage attendance, including approval of overtime, vacation, and other absences, ensuring appropriate coverage.
Handle employee-related matters such as hiring, onboarding, performance management, and corrective actions, while maintaining compliance with company policies.
Motivate and recognize team members for contributions and accomplishments.
Accounts Receivable
Oversee outbound collection efforts through phone calls, emails, letters, and other communication methods to resolve past due balances.
Manage relationships with Atradius Credit Insurance and third-party collection agencies to handle uncollectible or bad debt accounts.
Investigate and resolve customer billing and payment disputes in collaboration with Sales and Customer Service teams.
Review and research credit applications for new accounts including credit references, bank references, processing credit reports and interacting with sales reps.
Review and adjust trade discounts with management to ensure reasonableness.
Support month-end close processes, including AR reporting, reconciliations, and bad debt accruals.
Prepare and distribute monthly AR reports for the U.S., including aging and past due summaries, to the AR team for review and completion. Ensure timely updates and completion by each team member on a monthly basis.
Support international AR operations by addressing cross-border AR issues and reviewing global AR policies and procedures. Provide training materials, conduct online training sessions, and assist with global business process reviews as needed.
Prepare relevant accounts receivable reports for management.
Review of credit reports and warning reports to reduce exposure to bad debt.
Enforce credit policies within all departments and subsidiaries.
Continue to develop and improve credit selection process.
Collaborate with cross-functional teams including Sales, IT, Customer Service, and Finance.
Serve as backup to the Accounts Receivable Manager as needed.
Essential Overall Duties:
Continually seek improvement in every aspect of the position. Perform better today than yesterday.
Review the accounts receivable process to improve efficiency, accuracy and controls. Always look to make the process more efficient to meet our requirements. Maintain a high level of accuracy.
Be flexible and willing to try processes in a different way. Be creative in your solutions.
Assist and support Accounting team in all areas as needed.
Have fun and enjoy every day!
Special Physical Requirements:
Ability to communicate in a variety of business settings.
Ability to utilize a PC.
Ability to multi-task and work at a fast pace.
Ability to sit for up to 8 hours a day
Ability to use a variety of systems and computer applications
Desired Qualifications:
Bachelor’s degree in Accounting, Finance, or related field preferred.
Minimum 3–5 years of accounts receivable experience, including at least 1–2 years in a supervisory or team lead role.
Strong understanding of AR operations, credit analysis, and collections.
Experience with SAP or similar ERP systems required.
Excellent communication, leadership, and organizational skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Proficient in Microsoft Excel and Office Suite
Positive attitude and Attention to Detail
Relationships:
Internal: Customer Service, Sales/Marketing, Distribution, Rx Lab, Returns and Acctg.
External: Customers, Sales Reps, Bank, Collection Agency, Credit Reporting Agencies
Work Shift:
1st Shift (United States of America)Special Language Requirement (If Applicable):
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.
Benefits Included:
Low Insurance Premiums on Medical, Dental, and Vision
Flexible Spending Accounts
Health Savings Accounts (with Company Match)
Short Term and Long-Term Disability
Voluntary Critical Illness, and Accident Coverages
Tuition Reimbursement
Paid Paternity and Maternity Leave
Paid Time Off
Paid Holidays
Company Paid Life AD&D Insurance
Voluntary Life & AD&D Insurance
401K Match
Paid Bereavement
Employee Assistance Program
*Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. All plans subject to eligibility requirements.