At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is: To play a pivotal role in providing outstanding administrative support to our Corporate Gifts accounts onsite events. The primary focus will be on nurturing and maintaining strong customer relationships, ensuring clients events receive the highest level of service and support. This role will also incorporate new initiatives aimed at enhancing customer experience based on recent feedback and recommendations

The essential responsibilities of this position are:

• Deliver Outstanding Customer Service: Maintain a superior level of account service within assigned regions, collaborating closely with sales managers and logistics to optimize customer satisfaction and event activations. Implement new service enhancements to address specific client needs.

• Event Coordination and Customer Engagement: Manage pre-event and post-event operations, ensuring seamless communication and support for customers, event staff, and hotel personnel. Host virtual meetings to discuss event details and build rapport with on-site event leads to enhance confidence and satisfaction.

• Enhanced Service Initiatives: Implement special services based on customer feedback and internal discussions. This includes providing more staff and fitting stations for larger groups, offering extended fitting hours, and ensuring a relaxed atmosphere conducive to personalized fittings.

• Logistics and Inventory Management: Coordinate international event logistics, including accurate duty and tax estimates to manage final costs effectively. Track event shipments and ensure timely delivery and return of merchandise, addressing any delays proactively.

• Post-Event Follow-Up: Facilitate post-mortem meetings between Maui Jim sales managers/reps and event planning teams to gather direct customer feedback. Offer resolutions for any issues encountered during events to maintain strong client relationships.

• Professional Representation: Project a professional image and articulate Maui Jim's services and policies clearly to all customers, reinforcing our commitment to quality and customer satisfaction. Uphold the brand's values in all interactions.

Other Duties:

• Perform additional tasks and responsibilities as assigned to support the overall goals of the customer service department.

Desired Qualifications:

• Education and Experience: Associate or bachelor’s degree in business, communications, or related field preferred. Minimum of 4+ years of advanced customer service experience. Experience within ASI distributors and specialty markets industry highly preferred. International exposure and proficiency in foreign languages are advantageous.

Skills:

• Demonstrated Aloha spirit and a team-player mentality.

• Positive attitude with strong attention to detail.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Word and Excel.

• Familiarity with Salesforce.com is beneficial.

• Ability to type 40 wpm.

• Strong organizational skills and flexibility to adapt to changing priorities.

• Willingness to travel occasionally.

Special Physical Requirements:

• Ability to work on a computer for extended periods.

• Proficiency in using PC applications.

• Ability to communicate effectively in various business settings.

• Occasional domestic and international travel may be required.

Work Shift:

Special Language Requirement (If Applicable):