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Frame Repair Technician

Maui Jim

Maui Jim

Peoria, IL, USA
Posted on Saturday, June 15, 2024

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is:

Daily repair of returned sunglasses.

The primary responsibilities and essential duties of this position are:

  • Complete daily repair and adjustments of returned sunglasses.

  • Receive, inspect, and analyze returned product to determine which goods meet warranty and non-warranty repair criteria.

  • Maintain an average of 4.0 repairs per hour.

  • Provide excellent customer service to customers and their repair inquiries.

  • Code and invoice all repair parts and charges accurately into the computer system

  • Perform all other work-related duties as requested or required.

Desired Qualifications:

As a guide, indicated below is the preferred education and experience for this position:

  • High school graduate with 1-3 years customer service experience. Technical or repair background.

In lieu of education, the following equivalent experience is preferred:

  • 4-5 years customer service experience.

Listed below are the particular skills preferred for this position:

  • Attention to detail.

  • Good hand-eye coordination.

  • Strong customer service skills.

Hours: Monday - Friday, 6:30 AM - 3:00 PM

Work Shift:

1st Shift (United States of America)

Special Language Requirement (If Applicable):