Job Summary

The Agent Contracting and Commissions Specialist I proficiently administers assigned elements of the agent contracting relationship to ensure compliance and a strong customer service experience for our distribution partners. The ACC Specialist I works under the supervision of the ACC Manager or with assistance from the Senior ACC Specialist.

Primary Responsibilities

• Develop familiarity for minimally complex regulatory requirements of assigned states to ensure appropriate onboarding
• Review submitted agent onboarding documents to confirm accuracy and completeness
• Process agent applications in accordance with department standards
• Respond to agent inquiries and initiate agent correspondence regarding general administrative items and associated daily tasks
• Process state billings, renewals and agent of record arrangements for select states
• Assist with compliance monitoring by reviewing and copying licenses, reconciling Company records with state insurance departments, processing necessary agent terminations and providing appropriate release letters for select states
• Manage agent transitions due to death including, but not limited to, performing necessary system updates
• Update internal systems as necessary including, but not limited to, agent appointments, renewals, or terminations as assigned
• Manage E&O applications and issue coverage within department standards
• Provide necessary information for ACC team members to process commission payments
• Provide general administrative assistance to the department, as backup or in lieu of an ACC Technician, to ensure timely processing of daily agent correspondence, agent appointments and/or contracting paperwork
• Conduct other duties as assigned

Qualifications

• Bachelors Degree* required
• Strong initiative to complete tasks and provide proactive, critical thinking
• Ability to effectively prioritize and monitor work to achieve timely results
• Ability to maintain confidentiality and adhere to privacy standards
• Ability to learn systems processes and procedures quickly
• Flexible and adaptable to changes
• Highly motivated, organized and attentive to details
• Comfortable in fast-paced environment
• Ability to work successfully in a team environment
• Ability to work under pressure and remain focused
• Good problem solving skills
• Ability to communicate, both verbally and in writing, clearly
• Proficient computer skills including MS Word, MS Excel, MS Outlook PowerPoint and the Internet