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The Principal Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Principal Solutions Architect provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience.

Discover how your passion can make a difference at Humana. Apply today and embark on your career journey with a company recognized as one of the Best Places to Work and named among Forbes America's Best Employers for Tech Workers.

Role Overview

We are seeking a Principal Solutions Architect to serve as the chief architect for our enterprise Next Best Action (NBA) platform. This position is responsible for defining and/or overseeing the end-to-end architecture, from domain modeling and data ingestion to decisioning, orchestration, and omnichannel activation. The role provides technical leadership across multiple engineering teams, ensuring the NBA platform remains scalable, secure, explainable, and compliant, while supporting highly personalized, real-time engagement across both digital and assisted channels.

The Principal Solutions Architect will be accountable for the NBA reference architecture, technical standards, and key design decisions throughout the platform. This individual will collaborate closely with product, engineering, data, machine learning, security, and compliance stakeholders to deliver a unified and future-ready ecosystem.

Key Responsibilities

Architecture & Technical Leadership

• Define and maintain the end-to-end NBA platform architecture, encompassing data ingestion, state management, decisioning, business rules, machine learning, and channel activation.

• Serve as the technical authority across NBA domains, including State Machine, Action Library, Decision Engine, Data and ML Platforms, and Channel & Integration Services.

• Establish and uphold architectural standards for API-first, event-driven, cloud-native solutions, ensuring consistency across teams and external partners.

• Review and approve solution designs, major technical decisions, and non-functional requirements related to scalability, resiliency, performance, and security.

Decisioning, Rules, and AI/ML

• Architect decision frameworks that combine business rules, eligibility logic, and machine learning–driven insights.

• Ensure explainability, auditability, and governance are embedded in decisioning workflows, with a focus on regulated use cases.

• Partner with data science and ML teams to incorporate feature stores, model serving, and MLOps into low-latency decision services.

Data & Event Architecture

• Define best practices for batch and real-time data ingestion, including event streaming, state transitions, and lifecycle analytics.

• Drive strong data governance, quality, lineage, and observability across the NBA platform.

• Align data models and contracts across domains to facilitate reliable orchestration and activation.

Activation & Integration

• Oversee integration approaches for activating NBA decisions across all digital and assisted channels (web, mobile, email, SMS, push, call center, and third-party platforms).

• Define reusable integration patterns, APIs, and event contracts for consistent and scalable activation.

Governance & Compliance

• Ensure the NBA architecture adheres to security, privacy, and regulatory standards, including robust audit and access controls.

• Work with security and compliance teams to embed necessary controls into the platform design.

Collaboration & Enablement

• Collaborate with engineering leads, product managers, and vendors to translate business objectives into effective technical solutions.

• Mentor senior engineers and architects to advance the organization’s architectural maturity.

• Support strategic planning, platform evolution, and build-versus-buy assessments.

Use your skills to make an impact

Required Qualifications

• 12+ years of experience in software and platform architecture, including as a principal or lead architect.

• Demonstrated expertise designing large-scale, cloud-native, distributed systems.

• Strong hands-on experience with Node.js and/or Python, API design (REST/GraphQL), and event-driven architectures (Kafka or similar).

• In-depth knowledge of decisioning platforms, rules engines, and ML integration patterns.

• Experience in regulated enterprise settings (such as healthcare, financial services, or insurance).

• Excellent communication skills with the ability to influence technical and non-technical stakeholders.

Preferred Qualifications

• Experience building or scaling Next Best Action, personalization, or real-time decisioning platforms.

• Familiarity with modern data platforms (e.g., Spark/Databricks, Delta Lake, feature stores).

• Knowledge of MLOps practices and model governance.

• Experience leading architectural efforts across multi-vendor and distributed teams.

Success Criteria

• A well-defined and widely adopted NBA reference architecture consistently used across teams.

• Scalable, explainable, and reliable decisioning and activation systems in production.

• Strong alignment across domain teams with minimal architectural drift.

• Accelerated delivery of new actions, rules, and models with reduced operational risk.

Additional Information

Location/Work Style: Remote US

Why Humana?

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance

• Generous PTO package

• Health benefits effective day 1

• Annual Incentive Plan

• 401K - Excellent company match

• Well-being program

• Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$172,200 - $236,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-23-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.