Become a part of our caring community and help us put health first

The Associate Director, Service Offering Management enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Associate Director, Service Offering Management requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Configuration Management enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Associate Director, Configuration Management requires a solid understanding of how organizational capabilities interrelate across department(s). This ITSM Operations position leads Configuration Management Operations (Data Quality, Governance, APM, and Discovery). This highly visible role has the following primary responsibilities:

• Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures
• Lead and define CMDB Data Quality strategic initiatives, goals, and OKR's
• Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements
• Define Configuration Management Completeness, Correctness, and Compliance goals
• Define CMDB Data Owner responsibility and governance standards
• Drive Configuration Management Governance and Accountability initiatives across the enterprise
• Identify and mange processes to close data quality gaps
• Communicate effectively with business stakeholders and technical team members
• Identify and drive process automation
• Team building and performance management

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• Experience assessing the impact of change on service quality and SLAs.
• Experience establishing metrics that can be monitored against a benchmark
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Masters Degree

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$129,300 - $177,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.