Become a part of our caring community and help us put health first

The Lead Experience Researcher drives special projects to uncover the root cause of patient and associate challenges using qualitative and quantitative research. This role translates unmet, unrealized needs into actionable insights, parters with cross-functional teams to design meaningful solutions, and ensures alignment with end-to-end journey transformation and organizational strategy to delivery measurable impact.

We are seeking a Lead Experience Researcher to drive high-impact special projects that uncover the root cause of patient and associate challenges. This role blends qualitative and quantitative research expertise with strategic problem-solving to identify meaningful solutions that address unmet and unrealized needs. The ideal candidate will have a strong background in research design, a passion for human-centered innovation, and the ability to translate insights into actionable recommendations that advance business and experience outcomes.

Why Join Our Team

As a Lead Experience Researcher, you’ll play a pivotal role in shaping experiences that improve health outcomes and transform how care is delivered. You’ll work on high-visibility projects that drive organizational learning, accelerate decision-making, and directly impact the lives of the people we serve.

Key Responsibilities:

• Lead Research Engagements: Design and execute mixed-method research (qualitative and quantitative) to deeply understand patient, member, and associate experiences.

• Root Cause and Opportunity Analysis: Investigate underlying drivers of key business challenges, surfacing unmet and unrealized needs.

• Insight Synthesis: Translate research findings into clear, actionable insights that inform experience strategy, product design, and operational decision-making.

• Strategic Problem-Solving: Partner with cross-functional teams to co-create solutions, identifying opportunities that align with organizational strategy, end-to-end journey transformation and deliver measurable impact.

• Thought Partnership: Serve as a consulting partner to leaders and stakeholders, guiding them through the research-to-action process.

• Measurement & Impact: Recommend success metrics and help establish measurement frameworks to evaluate the effectiveness of implemented solutions.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree

• A minimum of five years' experience successfully applying experience research methods to design differentiating products and services

• Experience planning, developing and conducting quantitative and qualitative research

• Working experience with human-centered design methodologies including design thinking or comparable iterative methodologies

• Knowledge of service design, social science, behavior change, perception, cognition, task analysis, experimental design, and statistics

• Experience applying insights to shape strategies, programs, or products.

• Expertise in a range of research methodologies (in-depth interviews, surveys, journey mapping, statistical analysis)

• Strong synthesis and storytelling skills to connect insights to business outcomes.

• Exceptional facilitation, collaboration, and communication abilities.

• Comfort with ambiguity and complex problem spaces.

Preferred Qualifications

• Master’s degree in social science or healthcare strongly preferred (e.g., anthropology, health services research, psychology, public health, or social work)

• Prior work experience in prospective research, health services research or health economics and outcomes research (HEOR) within a managed care or healthcare research organization

• Experience in health equity focused research as well as Community-Based Participatory Research (CBPR)

• Experience leading or participating in service design and/or service blueprinting

Additional Information

• Remote role

• Must work central or eastern hours; 8-5 Monday-Friday

• Travel – Intermittent, at least 1x per quarter

Work at Home

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-31-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.