Become a part of our caring community and help us put health first

Humana is seeking a Manager, Quality Assurance (External LTSS Oversight Team Manager) who will lead a team of Quality Assurance Professionals responsible for ensuring consistency of use and compliance to state and Humana requirements for Long-Term Services and Supports (LTSS) eligibility determination and service authorization. The Manger, Quality Assurance collaborates with external partners such as Area Agencies on Aging (AAA) and assist with monitoring day-to-day operational activities with AAAs. The Manager, Quality Assurance works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals.

• Oversee the External Oversight Team (Quality Assurance professionals and Care Management Support Assistants) staff and monitors compliance with Home and Community-Based Services (HCBS) eligibility determination, service authorization, and other key LTSS compliance or operational metrics as identified.
• Responsible for planning and overseeing the daily operations of the team which includes making decisions related to resources and approach for projects and initiatives involving own departmental area and requires cross departmental collaboration.
• Conduct briefings, area meetings, and maintains frequent contact with internal and external stakeholders such as other Humana departments.
• Liaise and maintain frequent contact with external stakeholders and vendors such as Area Agencies on Aging, conducts briefings and area meetings,
• Develop policies and procedures to ensure compliance with state and federal requirements and incorporate industry best practices.
• Provide real-time training/re-training to downstream entities on ongoing compliance requirements, policies, and procedures.
• Support leadership in meeting goals of the department/market.
• May participate in Interdisciplinary team meetings.

Use your skills to make an impact

Required Qualifications

• Must reside in the state of Michigan.
• An active, unrestricted Registered Nurse (RN) license or an active, unrestricted Licensed Social Worker (LBSW or LMSW) in the state of Michigan.
• Three (3) or more years of professional experience working with complex populations, home and community-based services or in managed care settings.
• Two (2) or more years of management or supervisory experience.
• Proficiency in analyzing and interpreting data trends.
• Comprehensive knowledge of all Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.
• Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport.
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Preferred Qualifications

• Certified Care Manager (CCM).
• Three (3) or more years of managed care experience in Medicare and/or Medicaid, specifically in the delivery of care for the elderly or special needs populations such as the Aged, Blind and Disabled (ABD) and those enrolled in Long-Term Services and Supports (LTSS) Waiver Services, in hospice and/or in nursing facilities.
• Proficiency in analyzing and interpreting financial trends.
• Previous experience in utilization management, discharge planning and/or home health or rehabilitation.
• Experience with initiating service plans for members.
• Experience with disease management, health promotion, coaching and wellness.
• Health Plan experience.
• Bilingual or Multilingual: English/Spanish, Arabic, Chaldean Neo-Aramaic, or other - Must be able to speak, read and write in both languages without limitations or assistance. See “Additional Information” for more information.

Additional Information

• Workstyle: This is a remote position that requires some travel.
• Travel: Up to 25% travel is anticipated to meet with providers across Michigan, including participation in team engagement meetings at Humana’s Detroit office location and attendance at conferences throughout the state.
• Typical Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).
• Direct Reports: Up to 15.
• Language Proficiency Assessment: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.