Become a part of our caring community and help us put health first

Humana seeks a strategic and results-driven Member Optimization Health Outcomes Survey (HOS) Program Delivery Lead to develop interventions, communication, and material that help improve the experience of members relative to HOS measures. This position will conduct both qualitative and quantitative analysis & research throughout the year to glean insights. These insights are used to develop targeted strategies and intentional messaging or engagement across all member and vendor initiatives. The successful candidate will collaborate cross-functionally to translate stakeholder requirements into foundational member campaigns and ensure alignment with enterprise goals, as well as be passionate about contributing to an organization focused on continuously improving member experiences.

The Member Optimization Health Outcomes Survey Program Delivery Lead will work to develop a member engagement strategy that delivers insights and enables comprehensive analytics that are meaningful to develop foundational programs for our Medicare population. This role will lead execution of tactics, collaborative development of engagement strategies, status updates to leadership, and results of campaigns or programs and their impact to results on the Medicare Health Outcomes Survey and patient experience. This role will advise executives and senior leadership to develop functional strategies that broadly impact the Medicare Stars program. This role will also develop, elevate, and evaluate deepen partnerships with vendors.

Key Responsibilities:

• Refine, enhance, implement, and evaluate current direct member campaigns for HOS program

• Refine, enhance, and implement materials & resources that support members throughout the year

• Develop new net programs that support mental and physical health and other HOS measures

• Explore and identify new opportunities to engage members through new technologies

• Conduct, leverage, and apply new insights from research to member engagement strategy

• Develop foundational interventions based on pilots and effectiveness studies

• Develop and manage HOS call campaigns and ensure compliance with TCPA regulations

• Expand and ensure all HOS campaigns utilize sophisticated targeting logic

• Develop and implement new mental and physical health campaigns and embed new messaging within existing touchpoints to support increased weighting of improving and maintaining mental and physical health

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in business administration, marketing, communications, healthcare administration, or health education & promotion, public health or any field

• Minimum 7 years of marketing experience, including direct experience in healthcare, stars quality, and/or member/patience experience

• Demonstrated success in healthcare marketing or member engagement, project management, problem-solving

• Excellent communication, leadership, influence, and stakeholder management skills

• Proficiency with Microsoft Office

Preferred Qualifications

• Master’s degree

• Behavioral economics

• Experience with Medicare CAHPS and/or HOS

• Certified Healthcare Marketing Professional

• Certified Health Education Specialist

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-24-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.