Become a part of our caring community and help us put health first

Interested in working from home? Interested in being and advocate and making a difference in the lives of others? Join our call center and experience a supportive team environment as an Inbound Contacts Representative 2 who represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs basic administrative, clerical, and operational tasks including customer support and computational tasks. The Inbound Contacts Representative 2 typically works on routine and patterned assignments with the potential of learning more skills in the realm of contact center support.

The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

The Inbound Contacts Representative 2 works in a call queue in the prior authorizations department processing requests from providers, members, and pharmacies via phone. Some outbound calling may be required to clarify information on requests.

Please note: Candidates will have to test in English and Spanish to verify applicable for position.

Hours of Operation: Mon-Fri 8:00am – 11:00pm EST. An 8 hour shift will be assigned after training.

Use your skills to make an impact

Required Qualifications

• Bilingual Spanish/English
• 1-3 years of Customer Service experience
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Healthcare experience

Additional Information

• Our department is open all Holidays except Christmas Day and Thanksgiving Day.
• Over time is given generally in our Peak Season (January 1 - March 31) Our overtime will always be during our business days/hours of Monday – Friday 8:00am – 11:00pm EST.
• Associates are required to have internet service (not provided by Humana) and MUST have a minimal download speed of (25) and upload speed of (10) prior to start date.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-04-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.