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Humana is seeking a highly motivated and strategic Product Owner to join the IT AEP (Annual Enrollment Period) Readiness program leadership. This is a highly visible role responsible for ensuring the resiliency and capacity of Humana’s IT systems during peak business seasons. The ideal candidate will collaborate across business and technical teams to drive data-informed decisions, develop executive-level reporting, and ensure seamless performance of critical systems during high-demand periods.

The Senior Product Owner plays a critical role in Humana’s IT AEP (Annual Enrollment Period) Readiness program, a high-visibility initiative focused on ensuring the resiliency and capacity of key systems during peak business seasons. This role maximizes the value delivered by Agile teams by defining and prioritizing work that aligns with business goals and technical readiness.

Key Responsibilities:

• Cross-Functional Partner with IT, Workforce Management, Telecom, BPO, Infrastructure, Vendor Management, and Application teams to gather and analyze call, chat, and FTE projections.
• Work closely with actuaries across business lines to forecast membership growth and its impact on IT systems.

Capacity Planning & Performance Readiness:

• Translate business projections into actionable insights for IT capacity and performance testing.
• Identify and investigate anomalies or spikes in data, providing business context and resolution strategies.
• Data Analysis & Reporting:
• Lead year-over-year trend analysis and reporting of call volumes, membership growth, and system performance.
• Develop and maintain KPI dashboards using tools like Power BI to support executive decision-making.

Program & Project Management:

• Drive the development of dashboards and tools to track readiness, risks, and progress across workstreams.
• Provide both executive-level summaries and tactical drill-down views to support program transparency.
• Strategic Planning & Execution:
• Design and lead future initiatives to improve data quality, real-time reporting, and metric visibility.
• Create and deliver compelling presentations and reports for senior leadership and stakeholders.

Required Qualifications:

• Proven experience as a Product Owner, Program Manager, or similar role in a complex IT or business environment.
• Strong analytical skills with the ability to consolidate data from diverse sources and derive actionable insights.
• Expertise in Power BI or similar tools for dashboard creation and data visualization.
• Excellent communication and presentation skills, especially for executive audiences.
• Bachelor’s degree or equivalent and 5+ years of technical and project manager and product manager experience
• Ability to develop deep understanding of business-critical systems and seasonal demand cycles.
• Familiarity with software development, databases, infrastructure, and telecom technologies.

Preferred Qualifications:

• Experience in healthcare, insurance, or other regulated industries.
• Knowledge of Agile methodologies and tools (e.g., SAFe, Jira, Azure DevOps).
• Background in capacity planning, performance testing, or IT operations.

Why Join Us?

This is a unique opportunity to play a pivotal role in ensuring the stability and performance of systems that support millions of members during critical business periods. You’ll work with a passionate team, gain exposure to senior leadership, and help shape the future of IT readiness at Humana.

Use your skills to make an impact

Typically requires Bachelor’s degree or equivalent and 5+ years of technical and project manager and product manager experience

Why Humana?

You'll experience the following perks as a full-time Humana employee:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LI-Remote

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Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-11-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.