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Greater Peoria, IL
Greater Peoria, IL

Director, Marketing Operations & Transformation



Marketing & Communications, Operations
Posted on Tuesday, July 9, 2024

Become a part of our caring community and help us put health first

Humana’s Marketing organizations is seeking a dynamic and experienced Director of Marketing Operations and Transformation to join our team work remote anywhere is the US. In this role, you will be pivotal in driving the advancement of our marketing operations, leveraging cutting-edge technology, and ensuring a seamless customer experience across all channels. The ideal candidate will excel in vendor management, particularly with Salesforce developers, and will have a proven track record of working cross-functionally to support the pharmacy’s acquisition, retention, and operational portfolios. You will lead a team of approximately 3 internal direct reports and 32 contractors.

Key Role Functions

Vendor Management:

  • Oversee relationships with external vendors, with a primary focus on managing Salesforce developers.

  • Ensure vendor deliverables align with project timelines, budget, and quality standards.

  • Negotiate contracts and maintain productive partnerships to drive marketing initiatives forward.

Marketing Technology Stack:

  • Leverage the marketing stack to deliver agile, automated marketing solutions that enhance efficiency and effectiveness.

  • Implement and optimize marketing technologies to support personalized and scalable marketing campaigns.

Cross-Functional Collaboration:

  • Work closely with technical, operational, and business teams to ensure cohesive marketing strategies and execution.

  • Facilitate communication and collaboration across departments to align marketing goals with overall business objectives.

Customer Experience Advancement:

  • Lead initiatives to enhance the customer experience across all channels, ensuring consistency and satisfaction.

  • Analyze customer feedback and data to inform strategies that improve engagement and loyalty.

Support Pharmacy Portfolios:

  • Develop and execute marketing strategies to support pharmacy acquisition and retention.

  • Collaborate with operational teams to ensure marketing efforts align with operational capabilities and goals.

This Director will report to the VP, Pharmacy Marketing.

Use your skills to make an impact

Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$149,800 - $206,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.