Greater opportunities to build the life you want
Greater Peoria, IL
Greater Peoria, IL

LTSS Provider Education & Outreach Representative



This job is no longer accepting applications

See open jobs at Humana.
Remote · Indiana, USA
Posted on Wednesday, February 7, 2024

Become a part of our caring community and help us put health first

Humana Healthy Horizons in Indiana is seeking a LTSS Provider Education & Outreach Representative (Provider Engagement Professional 2) who is responsible for the day-to-day front line relationship management of network providers in Humana’s Healthy Horizons Indiana Medicaid market, as well as responsible for provider onboarding, training, education, responding to provider inquiries, and resolving issues or complaints. The Provider Education & Outreach Representative will specialize in supporting Long-Term Services and Supports (LTSS) and Home and Community-Based Services (HCBS) providers based in Indiana.

The LTSS Provider Education & Outreach Representative serves as the primary relationship manager with LTSS and HCBS providers to ensure positive provider experience with Humana Healthy Horizons and promote network retention.

Key roles and responsibilities:

  • Meets regularly, both in person and virtually, with assigned providers to conduct trainings and education, including required annual trainings, ensure understanding of Humana policies and procedures, explain Humana systems, etc.
  • Supports new assigned providers with onboarding, including orientation session(s).
  • Responds to assigned provider questions or inquires, and if necessary, ensures prompt resolution to provider issues with appropriate enterprise business teams, including those associated with claims payment, prior authorizations, and referrals, as well as appropriate education about participation in Humana’s Indiana Medicaid plan.
  • Convenes Joint Operating Committee meetings with providers, including organizing agendas, materials, and other team members (clinical, provider engagement), to discuss key operational, clinical, and quality related topics.

Use your skills to make an impact

Required Qualifications

  • Must reside in the State of Indiana.
  • Must be able to travel (up to 50%) in the State of Indiana to provider offices and Humana locations.
  • 2+ years of health care or managed care experience working with LTSS and HCBS providers (e.g., provider relations, claims education).
  • Experience working with or in a health care administration setting.
  • Understanding of healthcare claims systems, adjudication, submission processes, coding, and/or dispute resolution.
  • Proficiency in analyzing, understanding, and communicating complex issues.
  • Exceptional time management skills and ability to manage multiple priorities in a fast-paced environment.
  • Comprehensive knowledge of Microsoft Office applications, such as Word, Excel, Outlook, and PowerPoint.
  • This role is a part of Humana’s Driver Safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
  • This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Preferred Qualifications

  • Bachelor’s Degree.
  • Experience with Indiana Medicaid.
  • Experience working with behavioral health providers and/or FQHCs is desired.
  • Understanding of managed care contracts, including contract language and reimbursement.
  • Proficiency working with healthcare claims systems, adjudication, submission processes, coding, and/or dispute resolution.

Work at Home Requirements

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
  • Satellite, cellular and microwave connection can be used only if approved by leadership.
  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Additional Information:

  • Workstyle: Remote but may vary due to travel and occasional onsite work at the Humana Healthy Horizons office in Indiana.
  • Travel: Up to 50% travel in the state of Indiana to provider offices and Humana locations.
  • Core Workdays & Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST)/Central Standard Time (CST).
  • Benefits: Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more.....

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

This job is no longer accepting applications

See open jobs at Humana.