Greater opportunities to build the life you want
Greater Peoria, IL
Greater Peoria, IL

Field Service Coordinator



Indiana, USA · Remote
Posted on Saturday, February 3, 2024

Become a part of our caring community and help us put health first

The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity.

This role involves meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes.

Responsibilities include:

  • Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.

  • Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches.

  • Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.)

  • Support members through navigation of their LTSS and related environmental and social needs Utilize available information pertaining to member to prevent the need for administration of duplicative assessments.

  • Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.

  • Assisting members in maintaining Medicaid eligibility

  • Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.

Use your skills to make an impact

Required Qualifications

Service Coordinators (Care Coach 1) shall meet one of the following qualifications:

  • Individual continuously employed as a care manager by an Area Agencies of Aging since June 30, 2018; OR

  • Unrestricted Licensed Registered nurse, a licensed practical nurse, or an associate’s degree in nursing with at least one (1) year of experience serving the program population (license in the state of Indiana and in the bordering state of residence: MI, KY, IL, OH); OR

  • Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR

  • Bachelor’s degree in any field with a minimum of two (2) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring); OR

  • Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience; OR

  • Associate’s degree in any field with a minimum of four (4) years full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring).

Must meet all following requirements:

  • Prior experiences in health care and/or case management.

  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.

  • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

  • Proven ability of critical thinking, organization, written and verbal communication and problem- solving skills.

  • Ability to manage multiple or competing priorities in a fast-paced environment.

  • Ability to use a variety of electronic information applications/software programs including electronic medical records.

  • Must reside in the state of Indiana and be willing to travel to see members in your region Or reside in a Bordering State of (MI, KY, IL, OH) and live close to the border and travel to Indiana to see members

  • Ability to work Monday-Friday 8:00am-5:00pm

Preferred Qualifications

  • Bilingual (English/Spanish)

  • Bilingual (English/Burmese)

  • Nursing home diversion or long-term care case management experience

  • Experience with Medicare & Medicaid recipients

  • Experience with electronic case note documentation and documenting in multiple computer applications/systems.

  • Experience working with geriatric population

  • Experience with health promotion, coaching and wellness.

  • Knowledge of community health and social service agencies and additional community resources

  • Experience working with a Waiver Program

Additional Information:

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Workstyle: Field Position, Must Reside in Indiana Or Bordering states MI, KY, IL, OH

Location: This position requires member facing visits across Indiana.

Training: Date: July 1st 2024


  • This position will require a minimum of 100% travel to cover 6-7 Counties in your region of Indiana.

  • Must have a Valid driver’s license with reliable transportation and the ability to travel within the state, as required – caseload of 50 members and cover 6-7 counties, required to see all members face to face – initial assessment and minimally on a quarterly basis, also required to see F2F if hospitalized or change in condition. All members are over 65 years old and most are dual enrolled in the Pathways program.

  • This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.


  • This role is considered patient-facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be tested for TB.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive an email correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (please be sure to check your spam or junk folders often to ensure communication isn’t missed) If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

According to the Indiana Office of Inspector General Rule, 42 IAC 1-5-14 Post-Employment Restrictions, if you are a current or former state officer, employee or special state appointee with Indiana Family and Social Services Administration (FSSA) within the past year, engaged in the negotiation or the administration of a Medicaid contract on behalf of the state and/or Family and Social Services Administration (FSSA); in a position to make discretionary decision affecting the: (1) outcome of the negotiation; or (2) nature of the administration; or either engaged in making a regulatory or licensing decision that directly applied to Humana Inc. or to a parent or subsidiary you cannot be considered for this opportunity. For more information please visit: IG: Indiana Office of Inspector General

Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$47,700 - $65,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.