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Senior Product Manager

Humana

Humana

Product
Remote
Posted on Tuesday, January 16, 2024

Become a part of our caring community and help us put health first

Humana’s Marketing organization is seeking an experienced Senior Product Manager for Humana’s instance of Unica software to join the team working remote nationwide. Unica is the software that manages member marketing and regulatory communications.

As the Senior Product Manager, you will lead all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, you will monitor efficacy of products and utilize customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation and adjusting products over time to continue to achieve the desired outcomes.

The main responsibilities in managing Unica fall into two buckets: maintaining the current system and planning/executing Unica sunset by the end of 2026.

Maintaining the current system:

  • Monitoring and fixing any backend system issues. Just recently, additional memory and logging were added to address overnight slow response experienced by offshore developers

  • Responding to issues developers experience in implementing member communications.

  • Working with developers on ways to improve their processes for member communications

  • Providing input on the backend data to inform / improve the member selection process

  • Working with HCL (Company that owns Unica) as needed for patches and other system maintenance

Uncia Sunset:

  • Creating high level milestones to determine key factors in sunsetting all the Unica modules (Campaign, Interact and Plan) as well as moving from CMDM (old marketing data base) to CDP (new marketing database)

  • Socializing the milestones to get agreement from all areas that have work to support the sunset plan

  • Ensuring the sunset plan will not adversely impact ongoing member communications

  • Creating and managing the sunset project ensuring Unica and CMDM are no longer used at Humana by the end of 2026

Only persons with authorization to work permanently in the U.S. need apply. EEO


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree or equivalent experience (4 years of equivalent IT or healthcare)

  • 3+ years of experience leading enterprise-level projects

  • Experience with technology sunset planning and managing

  • Technical product management experience

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Experience with IBM Unica

  • Experience with Salesforce Marketing Cloud

Additional Information

This role is a nationwide remote role. Candidate must be able to accommodate EST time zone.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

  • Health benefits effective day 1

  • Paid time off, holidays, volunteer time and jury duty pay

  • Recognition pay

  • 401(k) retirement savings plan with employer match

  • Tuition assistance

  • Scholarships for eligible dependents

  • Parental and caregiver leave

  • Employee charity matching program

  • Network Resource Groups (NRGs)

  • Career development opportunities

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$102,200 - $140,700 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.