Assistant Branch Manager
Hometown Community Bank
Make the change and be the difference. Take ownership at MCB!
Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 500 employees, 52 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Pay or shift range: $24.00 USD to $30.87 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Enjoy the Benefits of working at MCB!
Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
Life and AD&D Insurances, Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
Job Summary
At Morton Community Bank the Assistant Branch Manager is responsible for assisting the Branch Manager with directing activities over Personal Banker and Teller staff in the branch. An Assistant Branch Manager is responsible for aiding the Branch Manager to mentor and coach their team on a continuing basis. An Assistant Branch Manager leads by example, ensuring that they and their team always provide the highest standard of customer service, exceeding customer expectations.
Essential Duties & Responsibilities
· Mentor, coach and support branch staff, helping them to be successful leaders.
· Coach and develop branch staff using tools such as action plans.
· Maintain effective, positive relationships with all assigned staff.
· Assist Branch Manager with managing day to day functions of a branch location(s).
· Provide supervision and support to all assigned areas of branch operations where service or assistance is needed.
· Promote a culture in which personnel are encouraged to develop their skills and abilities.
· Network with community to be aware of new business opportunities.
· Assist customers with problem resolution.
· Assist with sales and business development.
· Make the office a visible presence in community affairs and activities.
· Support Branch Manager in ensuring that the branch’s goals and objectives are met in a timely fashion.
· Provide leadership and motivation.
· Perform Teller and Personal Banker duties as necessary
Supervisory Requirements
Personnel Management: Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing
work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Process Management: Carries out supervisory responsibilities in accordance with the bank’s policies and applicable laws.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
· Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
· Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day
Education and Qualifications
Essential:
· High school diploma or equivalent
· Attend all required meetings
· BSA and other Bank related training through BAI is required annually
Desirable:
· Bachelor’s degree from a four-year university or college; or 1 to 2 years related experience and/or training; or equivalent combination of education and experience
Knowledge and Skills
· Ability to lead by example.
· Ability to support efforts to effectively mentor and coach their team.
· Recognize and reward behaviors, attitudes and results which contribute to MCB’s success.
· Possess exceptional customer service skills.
· Team player who operated well in a dynamic, “all hands-on deck” approach.
· Strong problem solving, priority setting and decision-making skills.
· Strong commitment to MCB’s vision and role in the communities we serve.
· Positive, resourceful, and flexible.
· Ability to work effectively with individuals from diverse communities and cultures.
· Outstanding written, verbal, interpersonal, active listening skills and relationship building capabilities.
· Fluent in MCB’s deposit and digital products and services.
· Ability to handle most problems in an independent manner.
· Ability to multitask and perform a variety of job functions in any given day
Experience
Essential:
· At least two to three years of supervisor/management in the banking field, and expected to have a thorough knowledge of banking products and services, as well as bank/federal banking regulations and policies.
· Knowledge of customer service principles
· Relevant computer skills
Required Training
· Regulatory based on functional (As assigned)
· The Accountability Experience (Every 2 Years)
· The Art of Successful Coaching (Every 2 Years)
· The Five Dysfunctions of a Team (Every 2 Years)
· Employee Engagement (Every 2 Years)
· Becoming a Professional Banker (Every 2 Years)
· Career Planning & Development (Every 2 Years)
· Effective Performance Management (Every 2 Years)
· Creating an Outstanding Customer Experience (Annually)
· Essential Communication (Every 2 Years)
· Critical Thinking (Every 2 Years)
· Engaging Our Customers (Annually)
· How to Make Yourself Indispensable (Every 2 Years)
· Legal Foundations in Banking (Once)
· Managing Branch Operations (Annually)
· Managing you MCB Team (Every 2 Years)
· Legal Foundations of Banking (Every 2 Years)
· Principles of Banking (Once)
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."