Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Pay or shift range: $22.69 - $28.75/hour USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Enjoy the Benefits of working at MCB!

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.

Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

Responsible for investigation of fraudulent, illegal or improper activities utilizing the Bank's fraud monitoring system along with other internal controls and processes to research and resolve transaction activity alerts in order to mitigate fraud risk. Conduct review of return deposit items for customer activity trend and possible fraudulent activity to help reduce potential loss to the Bank. Responsible for the research and disposition of legal orders and fraud investigation and resolution.

Essential Duties & Responsibilities
· Research and analyze issues related to customer accounts
· Identify valid and fraudulent charges, set up fraud files, using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify of inquiry and problem resolution
· Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
· Analyze suspicious activity on customers’ accounts and research past history for customer activity
· Research pending accounts opened online to mitigate potential fraud
· Review mobile deposits over review threshold limit for potential fraudulent items
· Contact department(s) to assist in verification of items
· Maintain company fraud database records
· Respond to email, phone calls and voice mails from branches and departments
· Contact customers via telephone, email or letter
· Maintain a high level of proficiency with the Fraud Monitoring Systems
· Process legal orders such as; levies, citations, garnishments, summons, subpoenas, etc.
· Processing of the research, customer notification, and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable

Supervisory Requirements
Personnel Management: This position has no supervisory responsibilities.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
· Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
· Employees, who work 7 ½ continuous hours or more, must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their work day

Education and Qualifications
Essential:
· High school diploma or equivalent
· BSA and other Bank related training through BAI is required annually
Desirable:
· Bachelor’s degree in related field

Experience
Essential:
· Knowledge of customer service principles
· Relevant computer skills
Desirable:
· 5 years banking experience with emphasis in fraud loss prevention and/or legal order processing

Skills and Qualifications
· Fluent in MCB Deposit products
· Fluent use of MCB Essentials
· Fluent use of Continuity Control
· Fluent in use of Centrix DTS and Fiserv Client Central
· Fluent in all types of transactions channels:
ACH
Online Banking
Mobile Banking/Deposit
Checks
Bill Pay
Debit Card
Person to Person (P2P)

· Adhere to MCB’s customer identification procedures when communicating with customers over phone or email.

Required Training
All regulatory as required
Becoming a Customer Service Expert
Becoming a Professional Banker
Communication is Everything
The Accountability Experience
Engaging Our Customers
Excel
How to Make Yourself Indispensable
Legal Foundations in Banking
Principles of Banking

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."