Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 52 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Pay or shift range: $21.01USD to $25.89USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Enjoy the Benefits of working at MCB!

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.

Life and AD&D Insurances, Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

At Morton Community Bank the Teller Supervisor is responsible to supervise the daily functions and activities of the teller team. This position must ensure that the tellers are always delivering an excellent customer experience. The Teller Supervisor must accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. The Teller Supervisor works in compliance with established policies and procedures and is responsible for balancing each day’s transactions and verifying cash totals.

Essential Duties & Responsibilities
· Mentor, coach, and support teller staff, helping them to identify and develop in their career path.
· Coach and develop teller staff using tools such as action plans to ensure their success.
· Maintain effective, positive relationships with all assigned staff.
· Recognize and reward behaviors, attitudes, and results which contribute to MCB’s success.
· Complete assigned performance evaluations in a timely manner.
· Escalate any work performance issues in a timely manner to the Regional Branch Manager
· Promote a culture in which personnel are encouraged to develop their skills and abilities.
· Attend and actively participate in Teller Supervisor meetings and implement improvements to teller operations.
· Provide supervision and support to all assigned areas of teller operations.
· Assist customers with problem resolution
· Schedule to appropriately serve customers while maintaining the corporate standard for average transactions per hour
· Perform teller duties as needed
· Assist with the hiring, counseling, scheduling, and recommendation of termination of staff
· Promote bank products and services to customers
· Assist Regional Branch Manager as requested
· Identify fraudulent transactions and escalate appropriately

Supervisory Requirements

Personnel Management: Assist branch manager with the responsibilities that include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
Process Management: Assist branch manager with supervisory responsibilities in accordance with the bank’s policies

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
· Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
· Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day

Education and Qualifications
Essential:
· High school diploma or equivalent
· Attend monthly MCB teller supervisor meetings
· BSA and other Bank related training through BAI is required annually

Knowledge and Skills
· Ability to mentor and lead by example
· Ability to effectively coach
· Recognize and reward behaviors, attitudes and results which contribute to MCB’s success
· Possess exceptional customer service skills
· Team player who operates with a dynamic, “all hands-on deck” approach
· Strong problem solving, priority setting and decision-making skills
· Strong commitment to MCB’s vision and role in the communities we serve
· Positive, resourceful, and flexible
· Ability to work effectively with individuals from diverse communities and cultures
· Outstanding written and verbal communication, interpersonal skills, active listening skills and relationship building capabilities
· Ability to handle most problems independently
· Ability to multitask and perform a variety of job functions in any given day

Experience
Essential:
· Knowledge of customer service principles
· Some clerical, administrative, cash handling, sales or customer service experience preferred
· Relevant computer skills

Required Training
· Regulatory based on functional As assigned
· The Accountability Experience (biennial)
· The Art of Successful Coaching (biennial
· Behavioral Interviewing (biennial)
· The Five Dysfunctions of a Team (biennial)
· Becoming a Professional Banker (biennial)
· Career Planning & Development (biennial)
· Effective Performance Management (biennial)
· Creating an Outstanding Customer Experience (annual)
· Essential Communication (biennial)
· Critical Thinking (biennial)
· Engaging Our Customers (annual)
· How to Make Yourself Indispensable (biennial)
· Legal Foundations in Banking (one time)
· Managing Your MCB Team (biennial)
· Principles of Banking (one time)

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."