Program Support Specialist - Climate Jobs

New Grant Position Opportunity – Full Time Program Support Specialist

Goodwill of Central Illinois invites qualified interested persons to apply for a new grant position opportunity. We are seeking a Full Time Program Support Specialist for our Climate Jobs Program.

Summary

Under the direction of the Program Manager, the Program Support Specialist is responsible for working with the Climate Jobs staff to facilitate program activities and events designed to meet positive program outcomes for Goodwill’s newest grant. The Program Support Specialist will also be responsible for ensuring accurate and timely data entry to support all program and grant activities.

While the Specialist reports to and works closely with the department’s Program Manager, the Specialist is an essential part of a team of individuals who are working to build positive relationships with participants. The Program Support Specialist will work alongside the Goodwill Program Services staff to facilitate optimal program outcomes and to provide assistance in growing the services provided. The ideal candidate will be able to build positive relationships with participants while still holding them to program standards.

Essential Responsibilities

• Support program staff in assigned outreach/recruitment initiatives by assisting in participant recruitment and registration for program events, activities, job training, and workshops.
• Maintain frequent communication with program participants regarding job search progress, and assist program participants with job search efforts, as needed.
• Provide assistance at events and trainings, such as registering clients at events and other assistance as needed.
• Conduct follow-up calls and surveys with program participants after activities and trainings, and conduct retention calls for participants to identify job status and identify any needs and assistance
• Maintain timely, accurate client files; record data in Goodwill tracking systems.
• Assist with compiling, submitting and maintaining client reporting for all Goodwill program services. Help ensure that grant client data reporting is timely, accurate and operating within the constraints of the grant financial budget guidelines.
• Responsible for inventory control of client assistance stock.
• Work closely with all Program Services staff to continually seek ways to share resources and services for the overall benefit of the population we serve.
• Ensure the safety of participants, staff and others by following all organizational and programmatic policies and procedures.
• Perform all other related duties as assigned.

Qualifications

• Two-year college degree or equivalent number of year’s related experience and/or training.
• Possess excellent data entry and administrative skills. Requires Excel and Microsoft experience. Accuracy is critical.
• Possess great skills in oral and written communication, time management, customer service, and communication. Excellent active listening skills. Must be a self-starter, great team player.
• CPR/First Aid/AED Certification may be required. The training will be offered by Goodwill.
• Valid Driver’s License and Proof of Vehicle Insurance may be required.
• Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill.

This position is currently accepting applications.

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