Greater opportunities to build the life you want
Greater Peoria, IL
Greater Peoria, IL

Job Success Coach and Mentor

Goodwill Industries

Goodwill Industries

Peoria, IL, USA
Posted on Monday, June 24, 2024

Job Success Coach and Mentor

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization


Goodwill Industries of Central Illinois is a non-profit organization with 11 stores, seven donation centers, a logistics center and an online auction site. In addition, we operate two employment service centers and a home for veterans experiencing homelessness. The money raised by the sale of donations goes to fund our free programs. Our programs include: helping people find employment, assisting our veterans with job services and resource referral, serving youth around the area with several different programs, and operating a 15-bed home for veterans. Goodwill has been serving Central Illinois since 1934.


Goodwill employees are more than just a team. They are a close-knit group of people which enjoy fostering friendship and support. Goodwill employees work together knowing that, as a non-profit, their job means someone is getting the assistance they need. It's working with a purpose.



The Job Success Coach and Mentor is responsible for performing employment counseling, follow-up, conduct on-site visits, partnering with employers and coordinating OJT opportunities leading to successful employment opportunities and job success for clients to achieve program outcomes and individual client goals. The Job Success Coach and Mentor will also participate in client outreach and program enrollment activities.

Primary responsibilities of the Job Success Coach and Mentor will be to work with each program participant as their employment case manager and employment success coach and mentor. The Success Coach is responsible for providing participants with necessary training referrals and also direct them to appropriate OJT opportunities based on the skills and desires of the participant and the needs of the employer. Primary goal will be to enable the participant to overcome barriers and receive all needed training and support to result in employment offer that meets the participants skills level, desire and provides a livable wage. The Job Success Coach will continue to provide one-on-one mentoring throughout training, including OJT, as well as through first year of employment to maximize retention. The Success Coach will also provide supplemental training to clients as needed, including Road to Success Essential Skills training to each client as well as Financial Education once the participant has entered employment.


  • Strategically develops return-to-work strategies, including life skills, employment training and counseling for diverse population facing multiple barriers to employment
  • Serves as a liaison between employer’s community service providers, and other supportive service agencies and organizations.
  • Conduct and document intakes and assessments to develop Individual Employment Plans (IEPs), including goals and actions plans, for each participant, incorporating that individual’s history, interest, strengths, and desires for employment. Provide ongoing Case Management for each participant through training, including OJT, and first year of employment.
  • Identifies needed education and assistance needs and creates path and action plan to obtain needed skills and receive necessary supportive services to overcome employment barriers.
  • Deliver Life Skills training as they complete Job Readiness activities and are ready to enter OJT.
  • In coordination with Program Services staff, develops and maintains relationships with agencies and employers to promote OJT and employment opportunities for a diverse ex-offender population.
  • Identifies employer partners (internal and external) to create training and OJT opportunities with to meet both client and employer needs
  • Ensures participants receive the fullest value to achieve on-the-job training success including follow-up to set and evaluate outcomes.
  • Helps employers understand participants’ capabilities and develop career goals using both in-house and outreach strategies.
  • Conducts onsite-visits throughout OJT experience to support and monitor clients as they progress through their IEPs as well as assess needs for further vocational training using.
  • Works with Employers and participants to ensure successful job placement.
  • Serves as Job Success Coach and Mentor to each participant throughout the entire training and OJT process and through first year of employment by performing regular follow-ups and ensuring goals are met.
  • Responsible for assuring Life Skills training and other needed vocational training is provided and/or coordinated for client.
  • Responsible for assuring Financial Education is provided and/or coordinated for client once client has entered employment.
  • Responsible for compiling, submitting, and maintaining reporting. Ensures that grant client data reporting is timely, accurate and operating within the constraints of the grant financial budget guidelines.
  • Works closely with all Program Services staff to continually seek ways to share resources and services such for the overall benefit of the population we serve.
  • Ensures the safety of participants, staff, and others by following all organizational and programmatic policies and procedures.
  • Performs all other related duties as assigned.
Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required.

    • The ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write effective correspondence and timely communicate information to customers, clients, and other employees of the organization.
    • Be sensitive to the needs of individuals we serve and make accommodations as needed and required by GII, HUD, CARF, and other funding and guiding organizations.
    • The ability to calculate figures, interests, percentages, and maintain budgets.
    • The ability to apply common sense understanding to carry out detailed and written and oral instructions. Ability to deal with problems involving concrete variables in standardized situations. The ability to apply a decision appropriate for the situation that is in the best interest of Goodwill Industries of Central Illinois and the participants served in vocational programs.
    • Possess excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint, Access, and other databases. Ability to learn new computer programs to meet the needs of reporting to various local, state, and federal agencies for grants.


    • Associates degree or certification in social work. Bachelor’s degree preferred. And/or related experience working in vocational services, social services, and/or assisting at-risk populations. Federal and state grant experience helpful.
    • Possess excellent skills in oral and written communication, time management, customer service, and communication. Excellent active listening skills. Must be a self-starter, great team player.


  • CPR/First Aid/AED Certification required. The training will be offered by Goodwill.
  • Valid Driver’s License and Proof of Vehicle Insurance may be required.
  • Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill.


Work environment usually fast paced with frequent short deadlines and regular instances of critical or unusual situations.


General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)


Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)


Frequently exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)



Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files. Walking and standing are required only occasionally.


Lifting 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. Walking or standing to a significant degree involves sitting most of the time with a degree of pushing and pulling.


Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.


Lifting 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

Location Peoria, IL (Goodwill Commons)
Category Program Services
Full-Time/Part-Time Full-Time
Shift -not applicable-

This position is currently accepting applications.

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