Donation Site Supervisor
Donation Site SupervisorEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization
WHO WE ARE
Goodwill Industries of Central Illinois is a non-profit organization with 11 stores, seven donation centers, a logistics center and an online auction site. In addition, we operate two employment service centers and a home for veterans experiencing homelessness. The money raised by the sale of donations goes to fund our free programs. Our programs include: helping people find employment, assisting our veterans with job services and resource referral, serving youth around the area with several different programs, and operating a 15-bed home for veterans. Goodwill has been serving Central Illinois since 1934.
MORE THAN JUST A TEAM
Goodwill employees are more than just a team. They are a close-knit group of people which enjoy fostering friendship and support. Goodwill employees work together knowing that, as a non-profit, their job means someone is getting the assistance they need. It's working with a purpose.
The Donation Site Supervisor is responsible managing the daily operations of the assigned donation center.
- Promotes and provides donation management through excellent customer service
- Demonstrates a strong sense of urgency to quality service
- Works in coordination with the Director of Retail to designate production goals and staff expectations of the location
- Maximizes production opportunities to meet/exceed the established goals
- In coordination with District Manager, defines staff development needs
- Recruits and manages qualified staff to meet the employment needs of the donation site
- Provides orientation, training, development of donation site staff
- Maintains open communication with the donation site team as well as with other departments/facilities/members of management
- Examines quality and condition of donated items to determine what is sent on to retail stores for pricing
- Completes and administers annual performance evaluations
- Administers disciplinary action as required, up to and including termination with appropriate approvals
- Makes proper use of available space and materials, while maintaining a neat and safe work area
- Adheres to site scheduling as agreed upon with management
- Identifies opportunities to continuously improve the operations and increase the quality of donations
- Orders supplies and equipment necessary for the operation of the department
- Follows policies and procedures as outlined in the Personnel Policy Manual
- Performs merchandise handling tasks as required
- Responsible for adherence to all safety standards
- Performs other related duties as assigned
STANDARDS FOR MEASURING PERFORMANCE
Annual Evaluations will include evaluations on the following standards…
- Adherence to all company policies and procedures
- Customer and Associate Satisfaction
- Attitude towards co-workers, level of cooperation and openness of all communication.
- Overall Flexibility and Adaptability
- Meeting deadlines and accuracy of all assignments
- Efficiency and Work Quality
- Attendance and Punctuality
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required.
- COMMUNICATION/LANGUAGE SKILLS
- The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively share information to customers, clients, and other employees of the organization.
- MATHEMATICAL SKILLS
- The ability to calculate figures and amounts such as discounts, interests, and percentages.
- REASONING ABILITY
- The ability to apply common sense understanding to carry out detailed and written and oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. The ability to apply a decision appropriate for the situation that is in the best interest of Goodwill Industries of Central Illinois and the customer.
- COMPUTER/TECHNICAL SKILLS
- The ability to have knowledge of computer operations and software applications, including Excel, Word, Skype and email.
- The ability to handle cash and related tender with ease.
- EDUCATION AND/OR EXPERIENCE
- A minimum of a high school degree or related experience and/or training a plus. Must be at least 16 years of age.
CERTIFICATES, LICENSES, REGISTRATIONS
- CPR/First Aid/AED Certification may be required. The training will be offered by Goodwill.
- Valid Driver’s License and Proof of Vehicle Insurance may be required.
- Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill.
This position is currently accepting applications.