POSITION TITLE: Financial Aid Generalist

REPORTS TO: Student Account Coordinator

POSITION SUMMARY: The Financial Aid Generalist provides the day-to-day counseling activities and administrative financial aid updates for current and potential students at Eureka College. The objective of this position is to assist the Office of Financial Aid in its support of the institution’s efforts to attract and maintain qualified students through timely and effective distribution of financial aid awards.

ESSENTIAL FUNCTIONS:

· Provide counseling and effective communication to students and families concerning the financial aid programs provided through the Office of Financial Aid. (Federal Stafford Loan, Federal Pell Grant, FSEOG, Work-Study, and state and institutional aid programs).

· Adhere to federal and institutional guidelines and policies.

· Assist with adherence to, and monitoring of, the College’s Financial Aid and Scholarship Budget.

· Provide excellence in customer service.

· Represent the College in a variety of recruitment and orientation activities including, but not limited to, Open House and outreach events, individual student visits, and new student orientation.

· Process federal and state aid in the Federal and State systems

· Prepare surveys for external constituents (IPEDS, CIC-TEP, NCAA)

· Process CIC-TEP applications.

· Process TEACH Grant, Golden Apple and Barton Scholarships.

· Monitor Residence Life changes for differences in cost of attendance budgets.

· Assist in the maintenance of the College catalog, website and Financial Aid Handbook.

ADDITIONAL DUTIES AND RESPONSIBILITES:

·Assist Student Account Coordinator in all student financial matters

· Assist with and provide financial aid guidance for aspects of recruitment, admissions, enrollment, and retention.

· Other duties as assigned

EDUCATION:

Preferred: Bachelor’s degree from an accredited four-year college or university.

EXPERIENCE:

Essential: At least one year in Financial Aid, Student Services, or related background required

LICENSE/CERTIFICATIONS: None required.

KNOWLEDGE, SKILLS, ABILITIES:

· Excellent interpersonal, conflict resolution, and teamwork skills

· Exceptional organizational skills and ability to multi-task and prioritize workload

· Proficiency in Microsoft Office Suite and computer skills necessary to work with student information systems and various other programs

· Ability to maintain utmost confidentiality and follow ethical guidelines

· Able to demonstrate patience and tolerance in interactions with diverse populations